Head of Luxury Housekeeping & Guest Experience

The Inn at Rancho Santa Fe; Rancho Santa Fe (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Inn at Rancho Santa Fe in California is seeking a strategic Head of Housekeeping to lead all housekeeping operations across guest rooms, public spaces, laundry, and back-of-house areas. You will uphold exceptional cleanliness and service standards to deliver a premier luxury guest experience.

You will develop high-performing teams, optimize labor, scheduling, inventory, and departmental budgets, and partner with hotel leadership to drive operational excellence and ensure safety and

Responsibilities

• Lead all housekeeping operations and quality standards
• Drive guest satisfaction and service excellence
• Develop, coach, and inspire housekeeping teams
• Manage labor, scheduling, inventory, and departmental budgets
• Ensure compliance with safety, security, and company standards
• Collaborate with hotel leadership to support overall property success

Job description

The Inn at Rancho Santa Fe in California is seeking a strategic Head of Housekeeping to lead all housekeeping operations across guest rooms, public spaces, laundry, and back-of-house areas. You will uphold exceptional cleanliness and service standards to deliver a premier luxury guest experience.

You will develop high-performing teams, optimize labor, scheduling, inventory, and departmental budgets, and partner with hotel leadership to drive operational excellence and ensure safety and