Head of Housekeeping & Guest Experience

Evolution Hospitality; Rancho Santa Fe (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Plan

Job summary

Evolution Hospitality’s Inn at Rancho Santa Fe seeks a Director of Housekeeping to lead guest rooms, public areas, laundry, and back‑of‑house spaces. You will drive cleanliness standards, guest satisfaction, and a strong leadership pipeline across the department.

In this role you will oversee labor, scheduling, inventory, and payroll productivity while ensuring safety and regulatory compliance. Exceptional communication and strategic thinking are essential for success in a luxury hotel setting.

Qualifications

• 5+ years in housekeeping, hotel operations, or related leadership roles.
• Experience leading, coaching, and developing management and frontline teams.
• Strong operational, financial, and workforce management skills.
• Knowledge of housekeeping operations, safety, service standards, and regulatory requirements.

Responsibilities

• Lead housekeeping operations for guest rooms, public spaces, laundry, and back-of-house areas.
• Drive guest satisfaction by maintaining clean, safe, and welcoming environments.
• Develop and mentor housekeeping managers and staff; build leadership continuity.
• Manage labor, scheduling, payroll productivity, inventory, and departmental expenses.

Skills

Leadership

Team Development

Budgeting

Operations Management

Communication

Education

Hospitality Management Degree

Tools

Microsoft Office

Property Management Systems

Job description

Evolution Hospitality’s Inn at Rancho Santa Fe seeks a Director of Housekeeping to lead guest rooms, public areas, laundry, and back‑of‑house spaces. You will drive cleanliness standards, guest satisfaction, and a strong leadership pipeline across the department.

In this role you will oversee labor, scheduling, inventory, and payroll productivity while ensuring safety and regulatory compliance. Exceptional communication and strategic thinking are essential for success in a luxury hotel setting.