Head of Luxury Client Development

The Ritz-Carlton Yacht Collection; Fort Lauderdale (FL); Hybrid; USD 180,000 - 280,000; Full time

Job summary

The Ritz-Carlton Yacht Collection seeks a Vice President of Client Development to define and lead a luxury clienteling strategy that deepens relationships with high-potential guests. You will build a scalable model across Sales, Marketing, CRM, and Operations to drive retention, lifetime value, and revenue.

Based in a hybrid, primarily office-based role, you will collaborate with global teams, set governance for guest profiles, and measure performance with KPIs.

Qualifications

• 15+ years of experience in client development and luxury sales.
• Proven success building programs that improve retention and lifetime value.
• Strong CRM, segmentation, customer analytics, personalization, and lifecycle-management experience.

Responsibilities

• Define and execute global client development and clienteling strategy focused on acquisition, retention, and lifetime value.
• Create meaningful client segments and relationship strategies using signals like booking history and engagement.
• Establish a differentiated model for high-value guests with ownership, contact strategy, recognition, and curated experiences.
• Build scalable clienteling practices enabling personalized, timely outreach while preserving luxury discretion.
• Lead Client Relations with clear roles, service expectations, workflows, and performance standards.
• Partner with Direct Sales and Trade Sales to identify and grow high-potential guests and coordinate opportunities.
• Collaborate with Marketing and CRM on lifecycle communications, segmentation, activation, and events.
• Work with Guest Experience and yacht teams to strengthen recognition and continuity across journeys.

Skills

Luxury clienteling

Commercial mindset

Data-driven

Executive presence

Team leadership

Stakeholder influence

Communication

Education

Bachelor’s degree in Marketing/Business/Hospitality

Job description

The Ritz-Carlton Yacht Collection seeks a Vice President of Client Development to define and lead a luxury clienteling strategy that deepens relationships with high-potential guests. You will build a scalable model across Sales, Marketing, CRM, and Operations to drive retention, lifetime value, and revenue.

Based in a hybrid, primarily office-based role, you will collaborate with global teams, set governance for guest profiles, and measure performance with KPIs.