Head of Loan Servicing Compliance & Quality

Oriental Bank; San Juan (PR); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Oriental Bank in San Juan, PR, seeks a Manager, Loan Servicing (Credit Servicing Regulatory Compliance Officer) to lead Quality Review, regulatory compliance, and monitoring for Mortgage, Commercial, Auto, Consumer, and Credit Card products. This role promotes operational quality, efficiency, and customer experience in a hybrid setup.

The ideal candidate has 7+ years in credit servicing or related fields, with at least 3 years in leadership, and strong knowledge of CFPB/RESPA and investor

Qualifications

• Bachelor’s degree in Business Admin, Finance, Legal Studies, Accounting, Risk Management, or related field.
• 7+ years in credit servicing, mortgage servicing, audit, regulatory compliance, quality assurance, risk or related disciplines.
• At least 3 years in a leadership role.
• Strong knowledge of regulatory frameworks (CFPB, RESPA, Fannie Mae, Freddie Mac, etc.).
• Experience designing and managing risk-based quality review and monitoring programs.
• Proven ability to lead audit-level discussions with internal/external auditors and regulators.
• Excellent Excel/Office skills and familiarity with dashboards and KPIs.

Responsibilities

• Lead the Quality Review, Regulatory Compliance, and Monitoring functions across Mortgage, Commercial, Auto, Consumer, and Credit Card products.
• Develop and maintain risk-based QC and compliance-monitoring programs and action plans.
• Coordinate cross-functional remediation with Operations, Legal, Risk, Compliance, IT, and business units.
• Prepare dashboards, KPIs, audit-status reporting, and remediation tracking for leadership and regulators.

Skills

Regulatory compliance

Quality assurance

Leadership

Audit

Process improvement

Reporting

Risk management

Bilingual: English/Spanish

Stakeholder management

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Outlook

Data analysis tools

Job description

Oriental Bank in San Juan, PR, seeks a Manager, Loan Servicing (Credit Servicing Regulatory Compliance Officer) to lead Quality Review, regulatory compliance, and monitoring for Mortgage, Commercial, Auto, Consumer, and Credit Card products. This role promotes operational quality, efficiency, and customer experience in a hybrid setup.

The ideal candidate has 7+ years in credit servicing or related fields, with at least 3 years in leadership, and strong knowledge of CFPB/RESPA and investor