Senior Manager, Loan Servicing & Regulatory Compliance

Oriental; San Juan (PR); Hybride; USD 120 000 - 190 000; Plein temps

Résumé du poste

Oriental is seeking a Manager, Loan Servicing (Credit Servicing Regulatory Compliance Officer) to lead the Quality Review, Regulatory Compliance, and Monitoring functions across Mortgage, Commercial, Auto, Consumer, and Credit Card products. The role partners with Credit Servicing leaders to identify risks, implement corrective actions, and drive continuous improvement.

The position is hybrid, based in San Juan, Puerto Rico, and requires strong leadership, regulatory knowledge, and the ability

Qualifications

• Bachelor’s degree in Business Administration, Finance, Legal Studies, Accounting, Risk Management, or related field.
• Seven (7+) years in credit servicing, mortgage servicing, audit, regulatory compliance, quality assurance, operational risk, or related disciplines, including at least three (3) years in a leadership role.
• Strong knowledge of credit servicing operations across Mortgage, Commercial, Auto, Consumer, Credit Card, or related financial products.
• Extensive knowledge of financial institution regulations, internal controls, investor requirements, and credit servicing guidelines (CFPB, RESPA, Fannie Mae, Freddie Mac).
• Proven ability to design, execute, and enhance risk-based quality review, compliance, audit, and monitoring programs; including process-risks, plans, findings, and corrective actions.
• Experience leading audit-level discussions and liaising with internal/external auditors, regulators, and investors.

Responsabilités

• Lead the quality review, regulatory compliance, and monitoring functions for all Credit Servicing products.
• Design, execute, and continually improve risk-based quality control and compliance-monitoring programs.
• Develop and maintain matrixed views of servicing processes, risks, controls, and owners; set review priorities and frequencies.
• Monitor servicing activities for adherence to CFPB, RESPA, and investor requirements; update policies and controls as needed.
• Identify deviations, perform root-cause analyses, and drive sustainable remediation with business units.
• Coordinate cross-functional remediation efforts with Operations, Legal, Risk, Compliance, IT, and external providers.
• Develop dashboards, KPIs, and management reports; communicate trends, findings, and corrective actions.
• Serve as primary liaison with internal/external auditors, regulators, examiners, and investors; support audit/exam prep.

Connaissances

Leadership

Regulatory compliance

Quality assurance

Audit coordination

Root cause analysis

Data analysis

Cross-functional collaboration

MS Office

Bilingual English/Spanish

Formation

Bachelor's degree or related field

Outils

Excel

PowerPoint

Outlook

Description du poste

Oriental is seeking a Manager, Loan Servicing (Credit Servicing Regulatory Compliance Officer) to lead the Quality Review, Regulatory Compliance, and Monitoring functions across Mortgage, Commercial, Auto, Consumer, and Credit Card products. The role partners with Credit Servicing leaders to identify risks, implement corrective actions, and drive continuous improvement.

The position is hybrid, based in San Juan, Puerto Rico, and requires strong leadership, regulatory knowledge, and the ability