Head of Learning & Customer Experience (EMD)

BioSpace; California; On-site; USD 196,000 - 294,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Job summary

Jazz Pharmaceuticals seeks a Director of Learning & Development & CX Lead – EMD to drive the learning strategy for the Epilepsy and Movement Disorders franchise. You will lead a skilled team supporting sales, medical affairs, and market access with data-driven interventions and modern learning technologies.

You will partner with CXO teams to align capabilities with brand plans, evaluate program impact, and scale digital learning solutions across distributed field teams.

Qualifications

• 10+ years of progressive experience in learning & development, sales training, or commercial capability within pharma/biotech.
• Proven experience leading CRM training strategy (Veeva CRM/Vault) and digital learning technologies.
• Strong governance to maintain regulatory firewalls between commercial and medical affairs L&D initiatives.

Responsibilities

• Set the strategic vision and multi-year learning roadmap for the EMD franchise, aligning capability building with brand priorities and enterprise L&D CoE goals.
• Design and rollout role-based competency and field capability frameworks across sales, medical affairs, and market access teams.
• Lead CRM learning strategy and translate platform enhancements into intuitive, high-adoption learning pathways.
• Collaborate with Customer Analytics & Insights to use performance data to identify skill gaps and shape interventions.
• Embed learning-in-the-flow-of-work with on-demand support and mobile microlearning to maximize knowledge retention.
• Champion digital technologies and AI-powered learning for field readiness and conversational mastery.
• Oversee governance of mobile microlearning and spaced repetition platforms to sustain content mastery.
• Drive instructional design rigor with evidence-based methodologies and ensure measurable business outcomes.
• Lead cross-functional governance in CXO forums and ensure alignment across franchises.
• Mentor and develop a high-performing franchise team, fostering inclusive leadership and continuous improvement.

Skills

Adult learning theory

Instructional design

CRM training

Agile methods

Cross-functional leadership

Change management

Data-driven learning

Education

Bachelor’s degree in life sciences, education, or related field

Master’s degree or MBA

Tools

Veeva CRM

LMS/LXP ecosystems

Job description

Jazz Pharmaceuticals seeks a Director of Learning & Development & CX Lead – EMD to drive the learning strategy for the Epilepsy and Movement Disorders franchise. You will lead a skilled team supporting sales, medical affairs, and market access with data-driven interventions and modern learning technologies.

You will partner with CXO teams to align capabilities with brand plans, evaluate program impact, and scale digital learning solutions across distributed field teams.