Head of Last-Mile Delivery & Dispatch Ops

WholesomeCo Cannabis; Bountiful (UT); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

HSA

EAP

PTO

Paid holidays

Employee discount

Life insurance

Unlimited PTO

Job summary

WholesomeCo, based in Utah, seeks a Delivery Operations Director to own end-to-end Home Delivery, from driver operations to routing and capacity planning. You will ensure on-time delivery, optimize lead times, and drive data-driven decisions that scale with demand.

Lead a high-volume, real-time operation, develop staffing plans, manage fleet readiness, and align cross-functional teams to deliver a superior patient experience while controlling costs.

Qualifications

• 5+ years of leadership in logistics or high-volume operations.
• Experience owning a complex operation with service, labor, cost outcomes.
• Experience leading real-time operations with changing demand.
• Direct last-mile delivery, dispatch, and fleet management preferred.
• Strong analytical and financial acumen; define KPIs.
• Experience with workforce and capacity planning.

Responsibilities

• End-to-End Delivery Ownership: Own the strategy, performance, and continuous improvement of WholesomeCo’s Home Delivery operation, including Driver Operations, Dispatch, routing, zoning, capacity and availability, vehicle fleet operations, driver and delivery support and the systems and processes that enable successful delivery execution and a good patient experience.
• Delivery Strategy & Roadmap: Develop and execute short and long-term strategies to improve delivery speed, convenience, reliability, scalability, and cost efficiency.
• Routing and Capacity Strategy: Own the strategy and performance of delivery zones, routing, delivery availability, and capacity planning; match demand with resources and identify improvement opportunities.
• Service & Business Performance: Own delivery performance across service, productivity, cost, and quality including on-time delivery, convenience, speed, lead times, capacity utilization, route efficiency and cost per delivery.
• Real-Time Operations: Lead a high-volume operation with dynamic staffing, demand, and conditions; make timely decisions and adjust plans.
• Workforce & Capacity Planning: Own workforce planning and staffing strategy; oversee recruitment, onboarding, and training to ensure readiness and compliance.
• Fleet Readiness & Risk Management: Own fleet strategy and readiness; manage vehicles, maintenance, rentals, insurance, and replacement planning.
• Data and KPIs & Operating Cadence: Define and maintain KPIs, dashboards, and operating rhythms; review performance with leaders and report to senior leadership.
• Leadership & Organizational Development: Mentor and develop Delivery and Dispatch leaders; establish ownership and accountability across the organization.
• Front-Line Execution & Change Management: Translate strategy into frontline execution; ensure SOPs, training, and accountability; confirm adoption through data and observation.
• Technology & Process Optimization: Oversee delivery, dispatch, routing, and CRM systems; drive adoption of new tools and streamlined processes.
• Cross-Functional Coordination: Coordinate with fulfillment, inventory, retail, and customer support to support delivery commitments.
• Budget & Resource Allocation: Manage budgets, forecasting, and resource allocation to meet goals.
• Quality & Safety: Develop and maintain quality control and safety protocols; SOPs and continuous improvement.
• Incident Management: Handle issues and incidents; monitor insurance and claims processes.
• Continuous Improvement: Foster a culture of continuous improvement; use data to drive changes and scale successful solutions.
• Compliance: Ensure compliance with state medical cannabis and delivery regulations and company policies.

Skills

Leadership experience

Last-mile delivery

Real-time operations

KPIs & analytics

Workforce planning

Budget management

Cross-functional leadership

Tech adoption

Communication skills

Problem solving

Job description

WholesomeCo, based in Utah, seeks a Delivery Operations Director to own end-to-end Home Delivery, from driver operations to routing and capacity planning. You will ensure on-time delivery, optimize lead times, and drive data-driven decisions that scale with demand.

Lead a high-volume, real-time operation, develop staffing plans, manage fleet readiness, and align cross-functional teams to deliver a superior patient experience while controlling costs.