Head of IT

Swooped; United States; On-site; USD 180,000 - 250,000; Full time

Job summary

Swooped is seeking a Head of IT to lead and scale its technology systems across multiple clinical locations and corporate operations. You will own the external technology stack, including identity, endpoints, clinic networks, enterprise applications, and the EHR, while partnering with internal engineering for integrations with the core platform.

As interim HIPAA Security Officer, you will direct the security program, automate support workflows, consolidate vendors, and guide safe AI adoption

Qualifications

• Proven leadership owning full IT stack across enterprise systems.
• Experience consolidating tools post-merger/acquisition.
• Experience with modern IT architectures (cloud identity, SSO, MFA, MDM, zero-trust).
• Hands-on HIPAA security program leadership, knowledge of SOC 2/HITRUST.

Responsibilities

• Define and execute organization-wide systems strategy including build/buy decisions.
• Lead integration across identity, endpoint, collaboration, networking, and applications; consolidate tools/vendors.
• Own enterprise EHR and clinical/business apps; partner with engineering to integrate with core platform.
• Ensure high availability of clinic hardware and patient-care devices across multi-site operations.
• Direct the enterprise security program as interim HIPAA Security Officer; manage risk, BAAs, incidents, audits.
• Establish AI-native service desk to automate onboarding, offboarding, access requests; optimize automation rate.
• Implement just-in-time access provisioning with audit trails for compliance.
• Establish governance for safe AI use with sensitive patient data.
• Lead, mentor and develop IT team; set operational standards and service excellence.
• Manage IT budget and vendor relationships to optimize per-user costs.

Skills

Full IT stack ownership

Systems consolidation

Cloud identity

SSO

MFA

MDM

Zero-trust access

HIPAA security program

SOC 2 / HITRUST

Automation in IT

AI in IT operations

Executive communication

Team leadership

Job description

About the Opportunity

The organization is seeking a Head of IT to lead and scale its technology systems, security posture, and infrastructure across multi-site clinical locations and corporate operations.

Inheriting systems from integrated organizations, this leader will own the entire external technology stack—including identity, endpoint devices, clinic networks, enterprise applications, and the electronic health record (EHR)—while collaborating closely with internal engineering on integrations with the core proprietary platform. Serving as the interim HIPAA Security Officer, the Head of IT will direct the security program, automate support workflows, consolidate redundant systems and vendors, and guide the safe adoption of AI across the enterprise.

Role Details

• Title: Head of IT
• Location: United States
• Employment Type: Full time

Key Responsibilities

• Define and execute the organization-wide systems strategy, utilizing data to determine whether to build, buy, consolidate, or retire technologies.
• Lead the technical integration of systems across identity, endpoint management, collaboration, networking, telephony, and business applications, consolidating overlapping tools and vendor contracts.
• Own the enterprise EHR and third-party clinical and business applications, partnering with internal software engineering to integrate with proprietary platforms.
• Ensure high availability and reliability for clinic hardware, connectivity, and on-site patient-care devices across multi-site clinical operations.
• Direct the enterprise security program and serve as interim HIPAA Security Officer, overseeing risk assessments, access controls, vendor risk management, Business Associate Agreements (BAAs), incident response, and audit readiness.
• Establish an AI-native service desk integrated with collaboration platforms to automate onboarding, offboarding, and routine access requests, prioritizing automation rates over ticket volume.
• Implement just-in-time access provisioning and automated deprovisioning supported by comprehensive audit trails for regulatory and HIPAA compliance.
• Establish governance frameworks and guardrails for safe, compliant AI utilization involving sensitive patient data.
• Lead, mentor, and develop the IT team, establishing operational standards and service excellence.
• Manage the IT budget and vendor relationships, optimizing per-user technology costs as the organization expands.

Required Qualifications

• Proven leadership experience owning the full IT stack across modern enterprise systems, including successful consolidation of tools and measurable cost reduction.
• Demonstrated experience executing technical integrations and tool retirements through mergers or acquisitions.
• Strong technical background in modern IT architectures, including cloud identity, single sign-on (SSO), multi-factor authentication (MFA), mobile device management (MDM), and zero-trust access.
• Hands-on experience leading a HIPAA security program, with working knowledge of compliance frameworks such as SOC 2 or HITRUST.
• Experience applying automation and AI within IT operations to resolve workflow bottlenecks and eliminate manual queue management.
• Ability to communicate security risks and architectural trade-offs effectively to executive leadership and technical auditors.
• Proven experience building, managing, and mentoring IT teams.

Preferred Qualifications

• Experience deploying AI-native service management or help desk automation platforms.
• IT leadership experience within a healthcare provider or health technology environment, particularly across multi-site operations.
• Experience administering an electronic health record (EHR) or practice management system.
• Direct scripting and workflow automation capabilities.

Equal Opportunity Employer

The organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.