IT Director

TriSearch; Germantown (MD); On-site; USD 150,000 - 190,000; Full time

Job summary

TriSearch in Germantown, MD, is seeking a Director of IT to lead the technology roadmap for a rapidly expanding multi-site healthcare network. You will align IT strategy with aggressive growth, manage WAN connectivity, vendor relationships, and security programs to support high-quality patient care.

Reporting to the CFO, you will standardize SOE, oversee data integrations with EMR/PM systems, and drive BI initiatives to improve provider productivity and financial performance.

Qualifications

• 7+ years managing IT systems strategy and implementation for a multi-site healthcare business.
• Experience working in Healthcare Technology.

Responsibilities

• Develop the Strategic IT Roadmap: Assess the current state of technology across 30+ sites and design a multi-year strategy that aligns IT investment with growth targets, focusing on scalability, cloud migration, and standardization.
• Manage Multi-Site Infrastructure (SD-WAN/NetOps): Oversee WAN connectivity, reliability, and performance across clinics; manage ISPs, firewalls, and VPNs for access to critical apps.
• Oversee Managed Service Providers (MSPs): Own accountability for external IT vendors; ensure SLAs and timely helpdesk support.
• Lead Data Security & HIPAA Compliance: Act as HIPAA Security Officer; enforce access controls, encryption, audits; conduct risk assessments; train staff on cybersecurity.
• Architect Data Interoperability: Design middleware to ensure data flow between EMR, PM, labs, and third-party tools (HL7/FHIR).
• Standardize Hardware/Software Lifecycle: Establish SOE for workstations, tablets, printers; centralize procurement; lifecycle management.
• Optimize Clinical App Performance: Collaborate with CM and clinicians to tune EMR configurations and workflows.
• Establish Internal Support Protocols: Define escalation paths; implement ticketing to track failures and trends.
• Drive Business Intelligence & Reporting: Build data architecture to derive insights on productivity, volume, and revenue cycle.
• Manage Disaster Recovery & Business Continuity: Create robust backup/recovery plans and failover for outages.

Skills

IT strategy

Healthcare IT

Multi-site IT management

Job description

. Currently in a rapid growth phase, expanding from our current 19 clinics to a goal of 60 by the end of 2030,

Director of IT Position, Germantown, Maryland

This role is with a dynamic, modern primary care network delivering high-quality, individualized care across Maryland. Provides a comprehensive approach to health care, specializing in accurate diagnosis and treatment across the health spectrum—from treating sudden illness to chronic diseases. Team utilizes forward-thinking technology, including AI scribe services and electronic workflows, to improve patient access and in-office experience. . Currently in a rapid growth phase, expanding from our current 19 clinics to a goal of 60 by the end of 2030.

Position: Director of IT

This role will co-develop the IT roadmap, assess current technology across 18-20 sites (growing to 30+), and align IT strategy with scalability targets. This is a new role for the organization and will report to the CFO.

Qualifications

• 7+ years managing IT systems strategy and implementation for a multi-site healthcare business
• Experience working in Healthcare Technology

Core Responsibilities

• Develop the Strategic IT Roadmap: Assess the current state of technology across 30+ sites and design a multi-year strategy that aligns IT investment with the group's aggressive growth targets, focusing on scalability, cloud migration, and standardization.
• Manage Multi-Site Infrastructure (SD-WAN/NetOps): Oversee the connectivity, reliability, and performance of the Wide Area Network (WAN) linking all clinics. This includes managing ISPs, firewalls, and VPNs to ensure seamless access to critical applications from any location.
• Oversee Managed Service Providers (MSPs): Serve as the primary accountability owner for external IT vendors. Strict management of Service Level Agreements (SLAs) is required to ensure the existing MSP delivers timely helpdesk support.
• Lead Data Security & HIPAA Compliance: Act as the designated HIPAA Security Officer. Implement and enforce policies for access control, encryption, and audit logs. Conduct regular risk assessments and lead staff training on cybersecurity threats like phishing and ransomware.
• Architect Data Integrations & Interoperability: Design the middleware strategy to ensure seamless data flow between the Electronic Medical Record (EMR), Practice Management (PM) system, laboratory interfaces, and third-party population health tools (HL7/FHIR standards).
• Standardize Hardware & Software Lifecycle: Establish a "standard operating environment" (SOE) for all workstations, tablets, and printers. Centralize procurement to reduce costs and manage the asset lifecycle from acquisition to secure disposal.
• Optimize Clinical Application Performance: Collaborate with the Chief Medical Officer to optimize the EMR configuration. Troubleshoot clinical workflow bottlenecks and ensure the software stack supports the specific needs of PCPs, PAs, and NPs.
• Establish Internal Support Protocols: Define the escalation matrix between the external helpdesk and internal resources. Implement a ticketing system to track trends in technical failures and identify root causes affecting clinic productivity.
• Drive Business Intelligence & Reporting: Build the data architecture necessary to extract actionable insights from clinical and financial systems, enabling leadership to track provider productivity, patient volume, and revenue cycle metrics.
• Manage Disaster Recovery & Business Continuity: Develop and test robust backup and recovery plans. Ensure that clinics can maintain critical operations during internet outages or system failures through redundancy and failover protocols.

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