Head of Information Technology (IT)

Mass Digital Health; Marlborough (MA); On-site; USD 150,000 - 200,000; Full time

Job summary

Mass Digital Health is seeking a Head of Information Technology to architect, secure, and scale its technology infrastructure for an expanding AI‑driven healthcare platform. This person will oversee IT operations, cloud services, cybersecurity, and compliance, while building a high-performance IT team. The ideal candidate has over 10 years of IT leadership, deep experience in healthcare IT, and knowledge of cloud environments. Strong leadership skills and a focus on cybersecurity are essential for this role.

Qualifications

• 10+ years experience in IT leadership, including managing cloud infrastructure and enterprise systems.
• Deep experience with healthcare IT, HIPAA, data security, and regulated environments.
• Strong familiarity with AWS/Azure, Kubernetes, Docker, IAM, and CI/CD.

Responsibilities

• Architect and scale technology infrastructure for AI-driven healthcare.
• Oversee IT operations, cybersecurity, and DevOps processes.
• Build and lead a high-performance IT organization.

Skills

IT leadership

Cloud infrastructure management

Cybersecurity

AWS

Azure

Data governance

DevOps

AI/ML knowledge

Tools

Kubernetes

Docker

CI/CD

Job description

Position Overview

The Head of Information Technology (IT) is responsible for architecting, securing, and scaling Persivia’s technology infrastructure to support our rapidly expanding AI‑driven population health, care management, and analytics platform. This role oversees IT operations, cloud infrastructure, cybersecurity, DevOps, data governance, and internal systems, ensuring that all environments are secure, resilient, compliant, and aligned with Persivia’s clinical, product, and regulatory needs.

The ideal candidate is a strategic, hands‑on technology leader with experience building high‑availability healthcare systems, implementing modern security frameworks, enabling AI‑powered operations, and partnering closely with engineering, product, and clinical leadership. This position will report to CTO, Persivia.

Infrastructure & Systems Leadership

• Build and maintain a secure, scalable, high‑availability infrastructure across cloud and on‑prem environments.
• Modernize systems to support real‑time data ingestion, AI agents, and population health analytics.
• Oversee networking, storage, identity management, VPN, and production environment reliability.
• Ensure all core IT systems meet enterprise‑grade SLAs.

Cybersecurity & Compliance

• Own Persivia’s cybersecurity posture, implementing Zero Trust, MFA, encryption, SOC monitoring, and penetration testing.
• Maintain strict compliance with HIPAA, SOC2, CMS, and other regulatory requirements.
• Establish disaster‑recovery, business continuity, and incident‑response policies.
• Oversee audit readiness and vendor risk management.

Data Governance & Integrity

• Ensure that all data extracted, captured, normalized, and consumed retains its accuracy, fidelity, and sanctity.
• Build automated quality checks, lineage tracking, and data validation frameworks.
• Guarantee that downstream systems, including AI agents operate only on verified, trustworthy data.
• Collaborate with CTO and Engineering to support analytics, AI modeling, and reporting.

DevOps, Automation & AI‑Enabled Operations

• Lead DevOps strategy, including CI/CD pipelines, automated testing, release governance, and observability.
• Reduce outages through strong monitoring, logging, and proactive alerting.
• Partner with engineering to deploy agentic AI tools improving reliability and operational efficiency.
• Ensure safe, governed use of AI across IT and infrastructure.

IT Team Leadership & Operational Excellence

• Build and lead a high‑performance IT organization with clear roles, KPIs, and accountability.
• Establish IT service desk operations with measurable service‑level performance.
• Build a culture of speed, safety, innovation, and continuous improvement.

Required Qualifications

• 10+ years experience in IT leadership, including managing cloud infrastructure and enterprise systems.
• Deep experience with healthcare IT, HIPAA, data security, and regulated environments.
• Strong familiarity with AWS/Azure, Kubernetes, Docker, IAM, and CI/CD.
• Proven track record in scalable infrastructure and cybersecurity.
• Strong leadership and cross‑functional collaboration skills.

Preferred Qualifications

• Experience with population health, value‑based care analytics, or clinical systems.
• Knowledge of AI/ML infrastructure, data pipelines, and agentic AI governance.
• Background managing hybrid IT and cloud‑native environments.
• Experience supporting distributed global teams.
• Previous experience in a company going through rapid growth.

Success Indicators

• Zero major outages or security incidents.
• High availability and reliability of production systems.
• Strong audit outcomes and security posture.
• Faster, safer deployments with minimal release defects.
• AI‑enabled IT operations that reduce manual workload.
• A respected IT organization known for speed and innovation.