Implementation Specialist - Persivia (USA)

Mass Digital Health; Marlborough (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Mass Digital Health is seeking an Implementation Specialist to ensure smooth onboarding and deployment experiences for customers in healthcare systems. This role involves leading implementations, managing EHR integrations, conducting training, and collaborating with cross-functional teams. Candidates should have 3–5 years of experience in healthcare IT, strong analytical skills, and excellent communication for U.S. clients. The position is vital for driving customer success with Persivia's AI-driven solutions.

Qualifications

• 3–5+ years in healthcare IT or clinical systems.
• Experience with healthcare data integrations.
• Excellent U.S. customer-facing communication.

Responsibilities

• Lead end-to-end implementation for new customers.
• Coordinate EHR/EMR integrations and support interfaces.
• Conduct role-based training for users.

Skills

Healthcare IT

Data Integration (HL7, FHIR)

Project Management

SQL

Communication Skills

Job description

Role Overview

The Implementation Specialist is responsible for delivering smooth, high-quality onboarding and deployment experiences for Persivia’s customers, including health systems, ACOs, physician groups, payers, and public health entities. This role ensures customers successfully adopt Persivia’s AI-powered population health, chronic care management, quality, VBC, and analytics solutions.

Key Responsibilities

• Implementation & Onboarding – Lead end-to-end implementation for new customers and product expansions; conduct requirements gathering, workflow analysis, and solution design; configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules; manage timelines, deliverables, and go-live processes.
• Data & System Integration – Coordinate EHR/EMR integrations (Epic, Cerner, Athena, eClinicalWorks, etc.); support interfaces for HL7, FHIR, CCDA, claims, ADT, labs, and device data; validate data mapping, quality, and ingestion workflows; partner with engineering to troubleshoot and validate technical readiness.
• Customer Training & Change Management – Conduct role-based training for clinicians, care managers, and operational teams; document workflows, configurations, and SOPs; support change management strategies to drive adoption.
• Testing, QA, and Validation – Lead UAT, workflow testing, and regression checks; ensure configurations align with clinical and operational rules; track issues until complete resolution.
• Cross-Functional Collaboration – Work with Product on requirements and customer feedback loops; partner with Customer Success for post-go-live transition; collaborate with Engineering/DevOps for technical readiness.
• Project Management – Manage multiple concurrent implementations with detailed organization; maintain project plans, status updates, and risk logs; communicate progress clearly to internal and external stakeholders.

Required Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data: HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

Preferred Experience

• Experience implementing CCM, TCM, RPM, MIPS, VBC, Analytics or Quality programs.
• Exposure to value-based care and clinical program logic.
• Prior work in SaaS, population health, or analytics platforms.
• Understanding of HIPAA, PHI, and healthcare compliance.

Why This Role Is Elite

The Implementation Specialist ensures Persivia customers achieve successful onboarding, strong clinical outcomes, and long‑term value from our AI-driven platform, making this role critical to Persivia’s growth and customer excellence.