Head of HR Ops & Technology – Healthcare

Presbyterian Healthcare Services; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salaries

Full medical, dental and vision

Flexible spending accounts (FSAs)

Free wellness programs

Paid time off (PTO)

Retirement plans with matching

Continuing education and career growth

Life insurance and disability programs

Job summary

Presbyterian Healthcare Services is seeking a senior HR leader to oversee HR Shared Services, regional HR operations, workforce analytics, and HR technology. The role drives scalable, compliant, data‑driven HR operations aligned with the organization's mission to deliver exceptional patient care and employee experience.

The leader partners with the CHRO and enterprise functions to set strategic direction, manage budgets, and build high‑performing teams across multiple regions, facilities, and

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field (Master’s preferred).
• 10+ years of progressive HR leadership experience, including 5+ years in a senior operational role.
• Proven experience managing large-scale HR operations, shared services, and cross-functional teams.
• Strong understanding of healthcare regulatory requirements, occupational health practices, pre-employment requirements, and HR compliance.
• Expertise in HRIS platforms (Workday required), data analytics tools, and service delivery models.
• Exceptional leadership, communication, and change management skills.

Responsibilities

• Oversee the centralized delivery of core HR services, including the onboarding/pre-hire team, AskHR, HR specialists, payroll coordination, employee records, and HR compliance.
• Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met or exceeded.
• Continuously improve service delivery models to enhance efficiency, consistency, and employee experience.
• Lead the onboarding/pre-hire team to deliver timely, accurate, and welcoming pre-employment and onboarding experiences, including coordination of required documentation, screenings, clearances, and readiness activities.
• Oversee AskHR and the HR specialists team, establishing clear service standards, effective case management, accurate and consistent guidance, and timely resolution of employee and leader inquiries.
• Provide strategic and operational leadership for Employee Health, ensuring effective delivery of occupational health services, pre-employment health requirements, immunization and exposure programs, regulatory compliance, and partnership with Clinical Operations, Safety, Legal, and Compliance.
• Provide leadership and oversight of the regional HR team, ensuring consistent, high-quality HR support for leaders and employees across all regions, facilities, and care settings.
• Partner with regional operational leaders, HR Business Partners, and Shared Services to resolve escalated issues, support workforce initiatives, and ensure seamless coordination between regional and centralized HR functions.
• Align regional HR practices with enterprise policies, standards, and service delivery models while addressing local workforce needs and operational priorities.
• Direct the Human Capital Intelligence team in developing and delivering actionable insights on workforce trends, turnover, engagement, and productivity.
• Leverage data to inform strategic decisions related to workforce planning, talent management, and organizational development.
• Build predictive models to anticipate workforce needs and support proactive decision-making.
• Oversee the HR Technology team responsible for the implementation, optimization, and governance of HR systems.
• Drive digital transformation initiatives to modernize HR operations, enhance self-service capabilities, and improve data integrity.
• Ensure system integrations, data security, and user experience are aligned with enterprise IT and compliance standards.
• Collaborate with the CHRO and HR leadership team to align operational initiatives with strategic HR and organizational goals.
• Develop and manage budgets, resource plans, and operational roadmaps for all areas under HR operations.
• Serve as a key liaison between HR and other enterprise functions such as Finance, IT, Legal, and Clinical Operations.

Skills

HR leadership

Operational leadership

People management

Healthcare compliance

HRIS: Workday

Data analytics

Education

Bachelor’s degree in HR/Business/Healthcare Admin or related field

Tools

Workday

Job description

Presbyterian Healthcare Services is seeking a senior HR leader to oversee HR Shared Services, regional HR operations, workforce analytics, and HR technology. The role drives scalable, compliant, data‑driven HR operations aligned with the organization's mission to deliver exceptional patient care and employee experience.

The leader partners with the CHRO and enterprise functions to set strategic direction, manage budgets, and build high‑performing teams across multiple regions, facilities, and