HR Operations Lead: Shared Services Excellence

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 94,000 - 160,000; Full time

Job summary

Presbyterian Healthcare Services is hiring a Manager of HR Operations – Shared Services in Albuquerque, NM. The role leads centralized HR service delivery, leveraging Workday, HR ticketing, analytics, and AI-enabled tools to streamline operations and deliver a responsive employee experience.

The position requires a Bachelor's degree and 5+ years in HR with 3+ years in operations or Shared Services leadership; compensation ranges from $94,057.60 to $160,243.20 annually and involves full-time

Qualifications

• Bachelor's degree in HR, Business, or related field.
• 5+ years HR experience with 3+ years in operations or shared services leadership.
• Experience with HR systems and data analytics.
• Knowledge of employment law and compliance.
• Experience using Workday and HR ticketing systems.

Responsibilities

• Lead HR Shared Services operations including AskHR, records, offboarding, and tuition programs.
• Standardize processes, service levels, and escalation paths for HR services.
• Leverage Workday and ticketing systems to manage workflows and data integrity.
• Improve self-service through automation and AI tools.
• Build dashboards and reporting for HR leadership and compliance.
• Identify process improvements to enhance efficiency and employee experience.
• Develop and communicate HR policies aligned with laws and regulations.
• Monitor service quality and coach a high-performing team.
• Oversee hiring, performance, and employee relations; lead special projects.

Skills

HR leadership

Stakeholder management

Data-driven decision making

Project management

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Workday

Microsoft 365

Copilot AI tools

Job description

Presbyterian Healthcare Services is hiring a Manager of HR Operations – Shared Services in Albuquerque, NM. The role leads centralized HR service delivery, leveraging Workday, HR ticketing, analytics, and AI-enabled tools to streamline operations and deliver a responsive employee experience.

The position requires a Bachelor's degree and 5+ years in HR with 3+ years in operations or Shared Services leadership; compensation ranges from $94,057.60 to $160,243.20 annually and involves full-time