VP HR Operations & Technology

Presbyterian System Services; United States; On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, vision

FSAs

PTO

Retirement matching

Continuing education

Life insurance

Disability protection

Job summary

Presbyterian Healthcare Services seeks a senior HR Operations leader to drive operational excellence and integration of HR services across the healthcare enterprise.

You will oversee HR Shared Services, onboarding/pre-hire, AskHR, HR specialists, Employee Health, HR Technology, and regional teams, ensuring scalable, data-driven, compliant operations that support patient care and a great employee experience.

Qualifications

• Bachelor's degree in HR, business, healthcare administration or related field.
• 10+ years HR leadership experience with 5+ years in a senior operational role.
• Expertise in HRIS (Workday), data analytics, and service delivery models.

Responsibilities

• Oversee centralized delivery of core HR services including onboarding/pre-hire, AskHR, HR specialists, payroll coordination, and compliance.
• Ensure SLAs, KPIs and customer satisfaction targets are met or exceeded.
• Improve service delivery models to enhance efficiency and employee experience.
• Lead onboarding/pre-hire to deliver timely, accurate experiences with required documentation and readiness activities.
• Provide strategic leadership for Employee Health and regulatory compliance.
• Oversee regional HR teams to ensure consistent, high-quality support across regions.
• Align regional practices with enterprise policies and service delivery models.
• Direct the Human Capital Intelligence team to deliver workforce insights and predictive analytics.
• Drive HR technology governance, digital transformation, data integrity, and system integrations.
• Collaborate with CHRO and HR leadership to align operations with strategic goals and budgets.

Skills

HR Leadership

Healthcare HR

Data Analytics

Workday

Change Management

Communication

Budgeting

Education

Bachelor's degree in HR/Business/Healthcare Admin

Tools

Workday

Job description

Location Address:

9521 San Mateo NE
Albuquerque, NM 87113-2237

Summary:

Responsible for the operational excellence and strategic integration of HR services across the healthcare enterprise. This role oversees HR Shared Services, including the onboarding/pre-hire team, AskHR, HR specialists, Employee Health, HR Technology, and the regional HR team. Ensures that HR operations are scalable, data-driven, compliant, and aligned with the organization's mission to deliver exceptional patient care and employee experience. This leader drives innovation, efficiency, and consistent service delivery across all HR operational domains.

Job Description:

• Oversee the centralized delivery of core HR services, including the onboarding/pre-hire team, AskHR, HR specialists, payroll coordination, employee records, and HR compliance.
• Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met or exceeded.
• Continuously improve service delivery models to enhance efficiency, consistency, and employee experience. Onboarding, HR Support & Employee Health
• Lead the onboarding/pre-hire team to deliver timely, accurate, and welcoming pre-employment and onboarding experiences, including coordination of required documentation, screenings, clearances, and readiness activities.
• Oversee AskHR and the HR specialists team, establishing clear service standards, effective case management, accurate and consistent guidance, and timely resolution of employee and leader inquiries.
• Provide strategic and operational leadership for Employee Health, ensuring effective delivery of occupational health services, pre-employment health requirements, immunization and exposure programs, regulatory compliance, and partnership with Clinical Operations, Safety, Legal, and Compliance.
• Provide leadership and oversight of the regional HR team, ensuring consistent, high-quality HR support for leaders and employees across all regions, facilities, and care settings.
• Partner with regional operational leaders, HR Business Partners, and Shared Services to resolve escalated issues, support workforce initiatives, and ensure seamless coordination between regional and centralized HR functions.
• Align regional HR practices with enterprise policies, standards, and service delivery models while addressing local workforce needs and operational priorities.
• Direct the Human Capital Intelligence team in developing and delivering actionable insights on workforce trends, turnover, engagement, and productivity.
• Leverage data to inform strategic decisions related to workforce planning, talent management, and organizational development.
• Build predictive models to anticipate workforce needs and support proactive decision-making.
• Oversee the HR Technology team responsible for the implementation, optimization, and governance of HR systems.
• Drive digital transformation initiatives to modernize HR operations, enhance self-service capabilities, and improve data integrity.Ensure system integrations, data security, and user experience are aligned with enterprise IT and compliance standards.
• Collaborate with the CHRO and HR leadership team to align operational initiatives with strategic HR and organizational goals.
• Develop and manage budgets, resource plans, and operational roadmaps for all areas under HR operations.
• Serve as a key liaison between HR and other enterprise functions such as Finance, IT, Legal, and Clinical Operations.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or related field (Master's preferred).
• 10+ years of progressive HR leadership experience, including 5+ years in a senior operational role.
• Proven experience managing large-scale HR operations, shared services, and cross-functional teams.
• Strong understanding of healthcare regulatory requirements, occupational health practices, pre-employment requirements, and HR compliance.
• Expertise in HRIS platforms (Workday required), data analytics tools, and service delivery models.
• Exceptional leadership, communication, and change management skills.

Benefits

• Competitive salaries
• Full medical, dental and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
• Continuing education and career development opportunities
• Life insurance and short/long term disability programs

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico