Head of HR Operations & Shared Services

We Are Adam; New Hampshire; Hybrid; USD 112,000 - 132,000; Full time

Benefits offered by this job

Car allowance

Private medical insurance

Bonus up to 15%

Hybrid work model

Job summary

We Are Adam is seeking a senior HR Operations leader to own the delivery, governance and continuous improvement of HR Operations and Shared Services. You will lead a multi-disciplinary team across payroll, HR transactions, data governance and HR technology.

You will develop the HR Operations strategy, establish service levels and KPIs, and drive automation and self-service to simplify colleague experiences. This role offers a hybrid model with strong people leadership opportunities.

Qualifications

• Significant experience leading HR Operations or Shared Services in medium to large organisations.
• Led payroll, HR administration, employee services and HR systems teams.
• Proven track record of process improvement and service transformation.
• Experience delivering HR technology implementations and automation.

Responsibilities

• Own the delivery, governance and continuous improvement of HR Operations and Shared Services.
• Lead the HR technology roadmap and the HRIS ecosystem.
• Drive automation and self-service to reduce manual processes.
• Collaborate with IT and external providers to ensure stability and security.
• Oversee payroll, benefits, data governance and regulatory compliance.

Skills

Payroll management

HR systems leadership

Process improvement

People leadership

HR technology implementation

Job description

Head of HR Operations & Shared Services - North West (Hybrid) - c£90,000 plus car and benefits - Permanent

This is a great opportunity for an HR Operations leader who loves making HR simple, slick and easy for colleagues and managers, and who gets a real buzz from improving how things work.

Who is the business?

A well-established and successful organisation operating in a highly regulated environment, with a strong focus on its people and the service they receive. With ongoing investment in technology and a clear ambition to evolve how HR is delivered, they want to simplify, standardise and digitise their people services while keeping the colleague experience at the heart of everything they do.

What is the role?

A senior, hands-on leadership role owning the delivery, governance and continuous improvement of HR Operations and Shared Services. You will lead a multi-disciplinary team covering HR systems, ER and HR Transactions, Payroll, data governance and compliance.

You will develop and deliver the HR Operations strategy and put in place the service levels, KPIs, controls and governance that keep delivery consistent and compliant. You will own the HR technology roadmap and the HRIS ecosystem, and you will drive automation and self-service so manual processes and complexity are reduced. You will also work with IT and external providers to keep everything stable, secure and joined up, in line with both local and global HR tech strategies.

Payroll, benefits and third-party providers will also sit with you. You will lead the team who make sure people are paid accurately and on time and that suppliers deliver value for money. Alongside this, you will strengthen people data, reporting and dashboards so the business can make better decisions, and you will act as the senior operational lead for HR audits and regulatory reviews.

Above all, you will build and develop a high-performing, engaged team with a real culture of accountability, service and continuous improvement.

Who are we looking for?

A commercially minded HR Operations or Shared Services leader with significant experience in a medium to large organisation. You will have led payroll, HR administration, employee services and HR systems teams, and you will have a strong track record of process improvement, service transformation and implementing or optimising HR technology.

To be considered for the top end of the range, you must demonstrate a proven track record of delivering HR technology and continuous improvement change, coupled with strong people leadership.

In addition to salary they offer a car allowance of c£9k, upto 15% bonus and private medical.

This business operates a hybrid model, with 3 office days / 2 remote

Equity, diversity, and inclusion are integral to everything that we do. We are committed to these values and they are central to our mission. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require