Head of Housekeeping Operations

Crescent Hotels & Resorts; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NH Collection New York Madison Avenue is seeking a dedicated Housekeeping Supervisor to oversee all housekeeping activities and ensure the highest cleanliness and guest satisfaction. You will direct front-line staff, set schedules, train team members, and coordinate with other departments to maintain flawless public spaces and rooms.

This role emphasizes strong English communication, leadership, and adherence to safety and sanitation standards, with a focus on budgeting, inventory control, and

Qualifications

• Must be able to communicate in English and lead housekeeping teams.
• Demonstrates professional appearance and teamwork.
• Knowledge of sanitation concepts and safety policies.
• Able to manage budgets, inventory, and reporting.
• Capable of coordinating with other hotel departments.

Responsibilities

• Interview, hire, train, evaluate performance, and discipline when appropriate.
• Direct housekeeping and laundry staff, assign tasks, and provide instruction.
• Plan and monitor activities to meet QA standards across rooms and public spaces.
• Manage budgets, inventory, and related expenditures with data reporting.
• Ensure safe chemical usage and proper labeling of hazardous materials.
• Conduct staff meetings and communicate information effectively.
• Coordinate with other departments to support housekeeping services.

Skills

English communication

Team leadership

Safety knowledge

Interdepartmental coordination

Financial reporting

Job description

NH Collection New York Madison Avenue is seeking a dedicated Housekeeping Supervisor to oversee all housekeeping activities and ensure the highest cleanliness and guest satisfaction. You will direct front-line staff, set schedules, train team members, and coordinate with other departments to maintain flawless public spaces and rooms.

This role emphasizes strong English communication, leadership, and adherence to safety and sanitation standards, with a focus on budgeting, inventory control, and