Head of Housekeeping – Luxury Hotel Operations

Hei Hotels Inc.; San Francisco (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

Holiday pay

401(k) plan

Hotel room discounts

Job summary

The Jay, Autograph Collection in San Francisco seeks a Director of Housekeeping to lead guest room and public area cleanliness, ensuring brand standards and guest satisfaction in a luxury environment. You will plan staffing, manage the housekeeping budget, supervise laundry operations, and drive safety and compliance while partnering with other department leaders to deliver exceptional service.

This full-time on-site role requires a minimum of 5 years managing teams and a track record of

Qualifications

• 5+ years of management experience, including housekeeping.
• Experience managing in-house laundry operations and budgets.
• Strong verbal and written communication; ability to lead across teams.
• Ability to schedule and control labor costs and guest service quality.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness standards.
• Develop housekeeping and laundry budgets and control expenses.
• Inventory guest supplies and equipment; schedule labor to forecast occupancy.
• Hire, train, evaluate, and discipline staff; provide clear direction.
• Maintain safety, SOPs, OSHA compliance; engage with guests to resolve issues.

Skills

Management experience

Budgeting

Staff scheduling

Communication skills

Conflict resolution

Team player

Tools

Labor management tools

Job description

The Jay, Autograph Collection in San Francisco seeks a Director of Housekeeping to lead guest room and public area cleanliness, ensuring brand standards and guest satisfaction in a luxury environment. You will plan staffing, manage the housekeeping budget, supervise laundry operations, and drive safety and compliance while partnering with other department leaders to deliver exceptional service.

This full-time on-site role requires a minimum of 5 years managing teams and a track record of