Head of Housekeeping & Laundry Services

InterContinental Hotels Group; Fort Leavenworth (KS); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Excellent training

Job summary

InterContinental Hotels Group is seeking a Housekeeping Manager for Fort Leavenworth, USA, to oversee housekeeping and laundry operations and ensure top-tier guest experiences.

You will manage day-to-day activities, schedule staff, enforce policies, monitor budgets, train employees, and coordinate with Front Office, Maintenance, and Food and Beverage to deliver consistent service. The role offers $48,000–$53,000 annually with bonus eligibility and a strong benefits package.

Qualifications

• Manage daily housekeeping operations to ensure guest room quality.
• Lead and train staff and enforce service standards.
• Oversee budget and cost controls.

Responsibilities

• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.
• May assist with other duties as assigned.

Skills

Management

Staff training

Budgeting

Communication

Job description

InterContinental Hotels Group is seeking a Housekeeping Manager for Fort Leavenworth, USA, to oversee housekeeping and laundry operations and ensure top-tier guest experiences.

You will manage day-to-day activities, schedule staff, enforce policies, monitor budgets, train employees, and coordinate with Front Office, Maintenance, and Food and Beverage to deliver consistent service. The role offers $48,000–$53,000 annually with bonus eligibility and a strong benefits package.