Head of Housekeeping & Guest Experience

Ideal Hospitality; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Holiday Inn Express - Wilmington Medical District is seeking an Executive Housekeeper to oversee the housekeeping department, ensuring cleanliness, organization, and guest satisfaction.

You will supervise staff, manage budgets, and coordinate with other departments to deliver an exceptional guest experience. Ideal candidates have leadership skills and a keen eye for detail, with a dedication to maintaining a pristine environment.

Qualifications

• Minimum of 3 years of experience in housekeeping management or a similar role within Hospitality.
• Proven leadership and team management skills.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, equipment, and safety protocols.
• Proficiency in Microsoft Office Suite and hotel management software.

Responsibilities

• Supervise and manage the housekeeping team, including hiring, training, scheduling, and evaluating staff performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
• Provide guidance and support to housekeeping staff, addressing any issues or concerns promptly.
• Develop and implement housekeeping procedures and standards to optimize efficiency and maintain high levels of cleanliness and organization.
• Monitor and manage departmental budgets, including labor costs, inventory, and purchases.
• Ensure proper maintenance and upkeep of housekeeping equipment and supplies.
• Collaborate with other hotel departments to address guest requests, complaints, and special needs related to housekeeping services.
• Establish and enforce safety protocols and conduct regular safety training for staff.

Skills

Leadership

Team management

Communication

Organizational skills

Multitasking

Cleaning protocols

Safety procedures

Education

High School Diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

Holiday Inn Express - Wilmington Medical District is seeking an Executive Housekeeper to oversee the housekeeping department, ensuring cleanliness, organization, and guest satisfaction.

You will supervise staff, manage budgets, and coordinate with other departments to deliver an exceptional guest experience. Ideal candidates have leadership skills and a keen eye for detail, with a dedication to maintaining a pristine environment.