Head of Housekeeping & Guest Experience

EWAN HOSPITALITY LLC; Savannah (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Holiday Inn Express & Suites in Savannah, GA is seeking an Executive Housekeeper to lead the housekeeping department, ensuring top cleanliness, organization, and guest satisfaction. You will supervise staff, manage departmental budgets, and coordinate with other hotel teams to deliver exceptional service.

The ideal candidate has strong leadership, keen attention to detail, and a passion for maintaining a pristine environment, with prior housekeeping management experience in hospitality.

Qualifications

• Minimum 2 years in housekeeping management or a related hospitality leadership role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management software and Microsoft Office.
• Ability to align team performance with quality standards and guest satisfaction.

Responsibilities

• Supervise housekeeping staff, including hiring, training, scheduling, and evaluating performance.
• Regularly inspect guest rooms, public areas, and back-of-house spaces for cleanliness and quality.
• Develop and implement housekeeping procedures to optimize efficiency.
• Monitor budgets, labor costs, and inventory of cleaning supplies.
• Ensure proper maintenance and safety of housekeeping equipment and supplies.
• Collaborate with other hotel departments to address guest requests and issues.
• Prepare reports on staffing, inventory, and departmental performance.

Skills

Leadership

Communication

Team management

Organizational skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Hotel management software

Job description

Description

As the Executive Housekeeper at Holiday Inn Express & Suites, you will oversee and manage the housekeeping department, ensuring that the highest standards of cleanliness, organization, and guest satisfaction are consistently met. You will be responsible for supervising housekeeping staff, managing departmental budgets, and coordinating with other hotel departments to deliver exceptional guest experience. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for maintaining a pristine environment.

Key Responsibilities

• Departmental Leadership:
• Supervise and manage the housekeeping team, including hiring, training, scheduling, and evaluating staff performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
• Provide guidance and support to housekeeping staff, addressing any issues or concerns promptly.
• Operational Management:
• Develop and implement housekeeping procedures and standards to optimize efficiency and maintain high levels of cleanliness and organization.
• Monitor and manage departmental budgets, including controlling labor costs, managing inventory of cleaning supplies, and overseeing purchases.
• Ensure proper maintenance and upkeep of housekeeping equipment and supplies.
• Guest Experience:
• Collaborate with other hotel departments to address guest requests, complaints, and special needs related to housekeeping services.
• Implement and enforce protocols to handle lost and found items, ensuring proper documentation and guest notification.
• Safety and Compliance:
• Ensure compliance with health, safety, and sanitation regulations, including proper handling of cleaning chemicals and safe work practices.
• Conduct regular safety training and drills for housekeeping staff.
• Complete educational training IHG brand standard courses.
• Quality Control:
• Establish and maintain high standards of cleanliness and hygiene throughout the hotel.
• Develop and monitor performance metrics to assess departmental efficiency and guest satisfaction.
• Inventory and Supply Management:
• Oversee the ordering, storage, and usage of cleaning supplies and linens, ensuring adequate inventory levels while minimizing waste.
• Conduct regular inventory audits and adjust purchasing as needed.
• Reporting and Administration:
• Prepare and maintain accurate records of departmental activities, including staffing, inventory, and maintenance reports.
• Provide regular reports to hotel management regarding housekeeping performance, guest feedback, and departmental needs.

Requirements

Qualifications:

• Must be at least 21 years of age
• Minimum of 2 years of experience in housekeeping management or a similar role within the hospitality industry.
• High School Diploma or equivalent preferred.
• Proven leadership and team management skills.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, equipment, and safety protocols.
• Proficiency in Microsoft Office Suite and hotel management software.
• Ability to work flexible hours, including weekends and holidays.

Join us and lead a IHG team dedicated to creating an exceptional guest experience through impeccable cleanliness and outstanding service. We look forward to receiving your application!