Executive Housekeeper

Ideal Hospitality; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Holiday Inn Express - Wilmington Medical District is seeking an Executive Housekeeper to oversee the housekeeping department, ensuring cleanliness, organization, and guest satisfaction.

You will supervise staff, manage budgets, and coordinate with other departments to deliver an exceptional guest experience. Ideal candidates have leadership skills and a keen eye for detail, with a dedication to maintaining a pristine environment.

Qualifications

• Minimum of 3 years of experience in housekeeping management or a similar role within Hospitality.
• Proven leadership and team management skills.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, equipment, and safety protocols.
• Proficiency in Microsoft Office Suite and hotel management software.

Responsibilities

• Supervise and manage the housekeeping team, including hiring, training, scheduling, and evaluating staff performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
• Provide guidance and support to housekeeping staff, addressing any issues or concerns promptly.
• Develop and implement housekeeping procedures and standards to optimize efficiency and maintain high levels of cleanliness and organization.
• Monitor and manage departmental budgets, including labor costs, inventory, and purchases.
• Ensure proper maintenance and upkeep of housekeeping equipment and supplies.
• Collaborate with other hotel departments to address guest requests, complaints, and special needs related to housekeeping services.
• Establish and enforce safety protocols and conduct regular safety training for staff.

Skills

Leadership

Team management

Communication

Organizational skills

Multitasking

Cleaning protocols

Safety procedures

Education

High School Diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

Description

As the Executive Housekeeper at Holiday Inn Express - Wilmington Medical District, you will oversee and manage the housekeeping department, ensuring that the highest standards of cleanliness, organization, and guest satisfaction are consistently met. You will be responsible for supervising housekeeping staff, managing departmental budgets, and coordinating with other hotel departments to deliver exceptional guest experience. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for maintaining a pristine environment.

Key Responsibilities

• Departmental Leadership:
• Supervise and manage the housekeeping team, including hiring, training, scheduling, and evaluating staff performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
• Provide guidance and support to housekeeping staff, addressing any issues or concerns promptly.
• Operational Management:
• Develop and implement housekeeping procedures and standards to optimize efficiency and maintain high levels of cleanliness and organization.
• Monitor and manage departmental budgets, including controlling labor costs, managing inventory of cleaning supplies, and overseeing purchases.
• Ensure proper maintenance and upkeep of housekeeping equipment and supplies.
• Guest Experience:
• Collaborate with other hotel departments to address guest requests, complaints, and special needs related to housekeeping services.
• Implement and enforce protocols to handle lost and found items, ensuring proper documentation and guest notification.
• Safety and Compliance:
• Ensure compliance with health, safety, and sanitation regulations, including proper handling of cleaning chemicals and safe work practices.
• Conduct regular safety training and drills for housekeeping staff.
• Quality Control:
• Establish and maintain high standards of cleanliness and hygiene throughout the hotel.
• Develop and monitor performance metrics to assess departmental efficiency and guest satisfaction.
• Inventory and Supply Management:
• Oversee the ordering, storage, and usage of cleaning supplies and linens, ensuring adequate inventory levels while minimizing waste.
• Conduct regular inventory audits and adjust purchasing as needed.
• Reporting and Administration:
• Prepare and maintain accurate records of departmental activities, including staffing, inventory, and maintenance reports.
• Provide regular reports to hotel management regarding housekeeping performance, guest feedback, and departmental needs.

Requirements

Qualifications

• Minimum of 3 years of experience in housekeeping management or a similar role within the hospitality industry.
• High School Diploma or equivalent preferred.
• Proven leadership and team management skills.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, equipment, and safety protocols.
• Proficiency in Microsoft Office Suite and hotel management software.
• Ability to work flexible hours, including weekends and holidays.