Housekeeping Manager - Hilton Tucson El Conquistador

Hirebridge LLC; Oro Valley (AZ); On-site; USD 38,000 - 50,000; Full time

Job summary

Hirebridge LLC seeks an experienced housekeeping supervisor to support the Director/Assistant Director in managing hotel housekeeping operations, including rooms, public areas, and back-of-house spaces. You will assist with hiring, training, scheduling, inventory, and guest service coordination.

The role requires supervisory experience in housekeeping, strong organizational skills, and a commitment to safety and compliance. Expect night/weekend shifts in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required; two years in housekeeping or related supervisory role preferred.
• Alcohol awareness certification as required by local/state government.
• Housekeeping certification as required by franchise.

Responsibilities

• Assist in hiring, training and career development of housekeeping staff; support performance evaluations.
• Inspect cleanliness in guest rooms, storage, laundry, restrooms and public areas.
• Schedule staff according to occupancy; assign daily tasks to employees.
• Order and receive linens and supplies; maintain inventory levels.
• Ensure completion of Housekeeper’s Report and communicate room status to Guest Services.
• Document maintenance requests to Engineering to uphold service standards.
• Respond to guest requests promptly and follow up for satisfaction.
• Maintain professional image through appearance and conduct; communicate policies to subordinates.
• Conduct safety, security, department procedures and service guideline trainings.
• Fulfills Manager on Duty shifts.
• Ensure compliance with OSHA, EEOC, Wage Hour and Health regulations.

Skills

Organizational ability

Attention to detail

Interpersonal communication

Motivate and direct others

Education

High school diploma or equivalent

Job description

Scope:

Assists the Director/ Assistant Director of Housekeeping in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.

Primary Responsibilities:

• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Relationships:

• Guest Service: Communicate status of rooms, coordinate services, and resolve problems.
• Engineering: Communicate anything needing repair.
• Guests: To provide service.
• Vendors: Order and receive supplies.

Qualifications:

Education/Experience:

High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement:

Alcohol awareness certification as required by local or state government agency. Housekeeping certification as required by franchise.

Skills:

• Organizational ability.
• Attention to detail.
• Interpersonal communication skills.
• Ability to motivate and direct others.

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• Will be exposed to and working with household chemicals.