Head of Healthcare Ops & Growth

Kins; New York (NY); Remote; USD 180,000 - 240,000; Full time

Job summary

Kins is transforming home and virtual physical therapy with a patient-centric model. As a senior operations leader, you will shape culture, define metrics, and mentor teams across CX, billing, clinical experience, and partnerships.

You’ll forecast demand, handle credentialing, and drive scalable processes that support rapid growth while maintaining care excellence. You bring 8+ years in healthcare operations, a data-driven mindset, and a track record of leading teams and implementing SOPs in

Qualifications

• 8+ years in healthcare operations.
• Proven track record leading teams.
• Deep understanding of insurance and payer workflows.
• Knowledge of eligibility and authorization processes.
• Experience building standard operating procedures from scratch.
• Experience delivering organizational change in scaled systems.
• Data fluency and comfort with dashboards and metrics.

Responsibilities

• Lead the team and shape culture, metrics, and operating rhythm.
• Scale the business by forecasting, intake, and scheduling optimization.
• Own partnership activation, patient flow, and conversion metrics.
• Design scalable revenue cycle, intake, and scheduling processes.
• Define goals and SOPs and ensure accountable execution.

Skills

Team leadership

Data-driven

Healthcare operations

Payer workflows

SOP development

Change management

Analytical thinking

Tools

Zendesk

Candid RCM

Job description

Kins is transforming home and virtual physical therapy with a patient-centric model. As a senior operations leader, you will shape culture, define metrics, and mentor teams across CX, billing, clinical experience, and partnerships.

You’ll forecast demand, handle credentialing, and drive scalable processes that support rapid growth while maintaining care excellence. You bring 8+ years in healthcare operations, a data-driven mindset, and a track record of leading teams and implementing SOPs in