Head of Healthcare Infrastructure & IT Operations

The University of Texas at Austin; Austin (TX); On-site; USD 197,000 - 240,000; Full time

Job summary

The University of Texas at Austin's Dell Medical School seeks a Director of Infrastructure and Operations to own the technology infrastructure and end-user service experience across Dell Medical School, UT Dell Medicine, and UT Dell Medical Center.

Reporting to the Deputy CIO and Deputy CISO, you will drive the strategy for endpoints, compute, network, data center, AI-enabled workflows, and cloud/hybrid environments.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field.
• Seven or more years of progressive IT infrastructure leadership experience.
• Five or more years of experience managing infrastructure and support operations in a healthcare provider and hospital environment.
• Four or more years of experience managing infrastructure for an Epic EHR system.
• Three or more years of budgetary responsibility for an infrastructure organization.
• Demonstrated knowledge of ITSM principles and service-delivery frameworks.

Responsibilities

• Develop a multi-year infrastructure strategy spanning cloud, on-premises, network, biomedical, endpoints, telecommunications, and AV capabilities.
• Own technology support services for all end users across Dell Medical School and UT Medicine with accountable service quality.
• Lead hospital infrastructure design and buildout planning for the UT Medical Center opening in 2030.
• Serve as primary infrastructure owner for Epic and Epic-adjacent hosted systems and manage hosting/vendor relationships.
• Oversee Azure and network infrastructure governance, security, and cost management.

Skills

IT leadership

Budget management

Vendor management

ITSM

Education

Bachelor's degree in Computer Science, Information Systems, Healthcare, or related field

Tools

Epic EHR

Azure cloud

Job description

The University of Texas at Austin's Dell Medical School seeks a Director of Infrastructure and Operations to own the technology infrastructure and end-user service experience across Dell Medical School, UT Dell Medicine, and UT Dell Medical Center.

Reporting to the Deputy CIO and Deputy CISO, you will drive the strategy for endpoints, compute, network, data center, AI-enabled workflows, and cloud/hybrid environments.