Head of GTM Ops

present of AI; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Sales-focused environment

Job summary

present of AI, a growing software company, seeks an experienced leader to own sales operations and customer success operations in San Francisco. You will partner with both teams, turning data into actionable fixes, and influence pricing and governance with usage-based pricing insights.

You will work with tools like Salesforce and CPQ to streamline pipelines, retention analysis, and cross-functional adoption. This role blends analysis with practical execution and stakeholder management.

Qualifications

• Experience in revenue or sales operations.
• Ability to move from analysis to working fixes across teams.
• Comfort with pipeline and retention data, usage-based pricing.
• Experience with Salesforce and CPQ.

Responsibilities

• Owns sales operations and customer success operations as a business partner to both teams.
• Partner with sales and customer success to drive improvements across processes.
• Translate data into actionable fixes and follow through across teams.
• Define requirements and success criteria for internal agents and track impact.

Skills

Sales operations

Revenue ops

Cross-functional collab

Data analysis

Usage-based pricing

Tools

Salesforce

CPQ

Job description

This role owns sales operations and customer success operations for a growing software company, acting as a business partner to both teams. A strong candidate has run revenue or sales operations before, works closely with customer success, and can move from analysis to a working fix across teams. Comfort with pipeline and retention data, usage based pricing, and tools like Salesforce and CPQ matters here.

How it fits the AI era

The company builds tools for watching AI agents in production, and this role also works with internal agents that support sales and customer success. AI shifts the work toward defining what those agents should do, testing them with the teams, and measuring whether they help. The human parts stay: judgment on business tradeoffs, reading messy operational problems, and getting people to adopt changes.

How it builds AI experience

The posting asks for someone who already uses agents in their own work and can show how that changed how work gets done. Building that here means learning to write clear requirements and success criteria for internal agents, testing them with sales and customer success users, and turning feedback into the next iteration. Experience with usage based billing and contract details adds to that picture.

Worth showing

• Sales or revenue ops ownership
• Customer success partnership
• Pipeline and retention analysis
• Usage based pricing and billing
• Salesforce and CPQ fluency

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Braintrust

Braintrust is a platform for observing, evaluating, and discovering patterns in AI agents running in production, per the company.