Head of Growth (Account Manager + Sales)

The Grounds Guys; Norcross (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

PTO

Company vehicle

Job summary

The Grounds Guys of Atlanta is hiring a Head of Growth to drive revenue growth through strategic enhancements and projects, while safeguarding retention with proactive client management. You will own key accounts, lead the sales motion, and collaborate with operations to ensure seamless handoffs from sold work to delivery.

You will build trust with premium homeowners, manage escalations professionally, and develop a repeatable sales process with SOPs and templates.

Qualifications

• Experience in sales and account management in landscaping or related field.
• Strong horticulture knowledge with ability to identify issues and opportunities on-site.
• Proven ability to build trust with premium homeowners and manage escalations.
• Excellent written and verbal communication for proposals and updates.
• Highly organized with ability to multitask across accounts.

Responsibilities

• Own customer relationships for key accounts, including introductions and escalations.
• Run a proactive client retention system and renewals process.
• Own the enhancements and project sales pipeline from discovery to close.
• Build and run a referral engine and maintain SOPs/templates.
• Coordinate handoffs with operations for a smooth delivery experience.
• Partner with operations to ensure strong customer experience post-sale.

Skills

Sales & account management

Horticulture knowledge

Client relationship building

Communication skills

Organizational skills

Escalation management

Education

Formal horticulture/landscape certification

Tools

CRM systems

Estimating software

Scheduling tools

Job description

Position OverviewWe are hiring a Head of Growth to own revenue growth through enhancements and projects, and to protect retention through proactive client management. This role is the primary customer-facing leader for key accounts and will build the sales and customer-facing operating system .This is not a day-to-day crew management role. You will lead the client relationship and the sales motion, and you will work closely with operations leadership to ensure excellent delivery and a smooth handoff from sold work to executed work.ResponsibilitiesOwn customer relationships for key accounts, including introductions, trust transfer, and escalation handling.Run a proactive client retention systemOwn maintenance renewalsOwn the enhancements and project sales pipeline: lead handling, discovery, proposal development, follow-up cadence, and closing.Build and run a referral engineCreate and maintain sales SOPs, templates, and standards, including:Ensure consistent documentation and communication so sold work is set up for operational success.Help create new business verticalsPartner closely with the operations manager to ensure a clean handoff and a strong customer experience.Required QualificationsProven experience in sales and account management in landscaping, grounds maintenance, property services, or a closely related field.Strong horticulture knowledge, with the ability to confidently walk properties, identify issues and opportunities, and recommend solutions (required).Demonstrated ability to build trust with premium homeowners and manage escalations professionally.Strong written and verbal communication skills (clear proposals, follow-ups, and client updates).Highly organized with strong follow-through: able to run multiple accounts and opportunities simultaneously.Preferred QualificationsFormal education or certifications in horticulture, landscape management, or a related discipline.Experience with CRM, estimating, and scheduling toolsExperience selling $10k+ residential projects and recurring maintenance agreements.Pay and Benefits$60,000 -$90,000 / yearBonus tied to KPI's and business growthMedicalPTOCompany vehicleIdeal CandidateYou’re a relationship-first sales leader who can walk a property and immediately see both the horticultural needs and the business opportunity — then communicate it clearly and professionally to the client. You’re process-minded, consistent with follow-up, and disciplined about scope and margin. You elevate the customer experience while helping the company grow in a structured, repeatable way.About The Grounds Guys of AtlantaThe Grounds Guys of Atlanta is a locally owned, premium landscaping company (part of the Neighborly family of home service brands) serving high-end residential clients across the Atlanta area. We specialize in landscape design, installation, and year-round maintenance, delivering reliable scheduling, upfront pricing, and high standards of workmanship with a team-first culture focused on quality, safety, and professional growth.