Head of Growth (Account Manager + Sales)

The Grounds Guys, LLC; Norcross (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

PTO

Company vehicle

Job summary

The Grounds Guys of Atlanta is seeking a Head of Growth to drive revenue growth and protect retention through proactive client management. You will lead the sales motion, own key accounts, and build a scalable customer-facing operating system to deliver consistent, high-quality service.

In this role, you will manage relationships, develop strategic proposals, and collaborate with operations to ensure smooth handoffs from sold work to delivery.

Qualifications

• Proven experience in sales and account management in landscaping, grounds maintenance, property services, or a closely related field.
• Strong horticulture knowledge, with the ability to confidently walk properties, identify issues and opportunities, and recommend solutions (required).
• Demonstrated ability to build trust with premium homeowners and manage escalations professionally.
• Strong written and verbal communication skills (clear proposals, follow-ups, and client updates).
• Highly organized with strong follow-through: able to run multiple accounts and opportunities simultaneously.

Responsibilities

• Own customer relationships for key accounts, including introductions, trust transfer, and escalation handling.
• Run a proactive client retention system
• Own maintenance renewals
• Own the enhancements and project sales pipeline: lead handling, discovery, proposal development, follow-up cadence, and closing.
• Build and run a referral engine
• Create and maintain sales SOPs, templates, and standards, including:
• Ensure consistent documentation and communication so sold work is set up for operational success.
• Help create new business verticals
• Partner closely with the operations manager to ensure a clean handoff and a strong customer experience.

Skills

Sales & account management

Horticulture knowledge

Client relationship management

Communication skills

Organization & follow-through

Education

Formal education in horticulture or landscape management

Tools

CRM

Estimating tools

Scheduling tools

Job description

Position Overview

We are hiring a Head of Growth to own revenue growth through enhancements and projects, and to protect retention through proactive client management. This role is the primary customer-facing leader for key accounts and will build the sales and customer-facing operating system .

This is not a day-to-day crew management role. You will lead the client relationship and the sales motion, and you will work closely with operations leadership to ensure excellent delivery and a smooth handoff from sold work to executed work.

Responsibilities

• Own customer relationships for key accounts, including introductions, trust transfer, and escalation handling.
• Run a proactive client retention system
• Own maintenance renewals
• Own the enhancements and project sales pipeline: lead handling, discovery, proposal development, follow-up cadence, and closing.
• Build and run a referral engine
• Create and maintain sales SOPs, templates, and standards, including:
• Ensure consistent documentation and communication so sold work is set up for operational success.
• Help create new business verticals
• Partner closely with the operations manager to ensure a clean handoff and a strong customer experience.

Required Qualifications

• Proven experience in sales and account management in landscaping, grounds maintenance, property services, or a closely related field.
• Strong horticulture knowledge, with the ability to confidently walk properties, identify issues and opportunities, and recommend solutions (required).
• Demonstrated ability to build trust with premium homeowners and manage escalations professionally.
• Strong written and verbal communication skills (clear proposals, follow-ups, and client updates).
• Highly organized with strong follow-through: able to run multiple accounts and opportunities simultaneously.

Preferred Qualifications

• Formal education or certifications in horticulture, landscape management, or a related discipline.
• Experience with CRM, estimating, and scheduling tools
• Experience selling $10k+ residential projects and recurring maintenance agreements.

Pay and Benefits

• $60,000 -$90,000 / year
• Bonus tied to KPI's and business growth
• Medical
• PTO
• Company vehicle

Ideal Candidate

You’re a relationship-first sales leader who can walk a property and immediately see both the horticultural needs and the business opportunity — then communicate it clearly and professionally to the client. You’re process-minded, consistent with follow-up, and disciplined about scope and margin. You elevate the customer experience while helping the company grow in a structured, repeatable way.

About The Grounds Guys of Atlanta

The Grounds Guys of Atlanta is a locally owned, premium landscaping company (part of the Neighborly family of home service brands) serving high-end residential clients across the Atlanta area. We specialize in landscape design, installation, and year-round maintenance, delivering reliable scheduling, upfront pricing, and high standards of workmanship with a team-first culture focused on quality, safety, and professional growth.