Account Manager - Landscape

OakLawn Landscaping, LLC; Columbia (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Paid time off

401(k)

Career development

Bonus opportunities

Job summary

OakLawn Landscaping, LLC in Columbia, MD is seeking a Commercial Landscape Account Manager to oversee a portfolio of commercial landscape maintenance accounts, drive client satisfaction, and grow revenue through enhancement sales.

You will partner with operations, conduct site inspections, manage proposals and renewals, and champion quality across landscapes while delivering outstanding service to property managers, HOAs, and business owners.

Qualifications

• Minimum of 2 years in landscape account management or related fields.
• Strong customer service, relationship-building, and communication skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Manage a portfolio of commercial landscape maintenance accounts.
• Build and maintain strong relationships with property managers, HOAs, municipalities, and business owners.
• Serve as the primary liaison between clients and operations teams.
• Conduct routine property inspections to ensure quality service and customer satisfaction.
• Proactively identify opportunities to improve landscape appearance and property health.
• Identify, estimate, and sell landscape enhancement opportunities.
• Prepare, present, and follow up on enhancement proposals.
• Monitor service quality and recommend operational improvements.

Skills

Customer service

Relationship-building

Communication

Negotiation

Time management

Bilingual (English/Spanish)

Tools

Aspire

Microsoft Office

Job description

Commercial Landscape Account Manager

Join a Growing Team of Landscape Professionals

Are you passionate about building strong client relationships, growing accounts, and helping commercial properties look their best? We're looking for an experienced Commercial Landscape Account Manager to manage a portfolio of commercial landscape maintenance accounts while driving customer satisfaction, contract retention, and enhancement sales.

In this role, you'll serve as the primary point of contact for your clients, working closely with operations teams to deliver exceptional service, identify opportunities for property improvements, and build long-term partnerships. If you enjoy combining customer service, sales, and landscape expertise, we'd love to meet you.

What You'll Do

Client Relationship Management

• Manage a portfolio of commercial landscape maintenance accounts.

• Build and maintain strong relationships with commercial property managers, HOAs, municipalities, and business owners.

• Serve as the primary liaison between clients and operations teams.

• Conduct routine property inspections to ensure quality service and customer satisfaction.

• Proactively identify opportunities to improve landscape appearance and property health.

• Resolve customer concerns quickly and professionally.

• Develop long-term landscape management plans that align with each client's goals and budget.

Enhancement Sales & Account Growth

• Identify, estimate, and sell landscape enhancement opportunities.

• Prepare, present, and follow up on enhancement proposals.

• Manage proposal pipelines and maximize approved work.

• Support contract renewals and account retention efforts.

• Develop new business opportunities within existing customer relationships.

• Monitor market trends and identify opportunities for account growth.

Quality Assurance

• Perform routine quality inspections across assigned properties.

• Ensure work meets company standards for landscape maintenance, irrigation, and horticultural quality.

• Partner with field supervisors and production teams to exceed customer expectations.

• Monitor service quality and recommend operational improvements.

Administrative Responsibilities

• Maintain accurate customer records, proposals, contracts, and communication notes.

• Utilize Aspire and Microsoft Office to manage accounts and reporting.

• Prepare reports, forecasts, and customer presentations.

• Support contract administration and renewal processes.

Qualifications

Required

• Minimum of 2 years of experience in landscape account management, commercial landscape maintenance, property management, landscape sales, or customer relationship management.

• Strong customer service and relationship-building skills.

• Proven success selling landscape enhancements or related services.

• Excellent communication, presentation, and negotiation skills.

• Strong organizational and time management abilities.

• Valid driver's license with a clean driving record.

Preferred

• Commercial landscape industry experience.

• Knowledge of landscape maintenance, irrigation systems, horticulture, and turf management.

• Experience with Aspire or similar landscape management software.

• Bilingual (English/Spanish) is a plus.

We're Looking for Someone Who Is

• Customer-focused and relationship-driven.

• Motivated by achieving sales and account growth goals.

• Highly organized and able to manage multiple priorities.

• A proactive problem-solver.

• A strong communicator who works well with both customers and operations teams.

• Passionate about delivering exceptional customer service.

Physical Requirements

• Walk commercial properties and job sites on uneven terrain.

• Lift and carry up to 50 pounds.

• Work outdoors in varying weather conditions.

• Regularly use computers, tablets, and mobile devices.

Benefits

• Competitive base salary plus commission

• Performance-based bonus opportunities

• Company vehicle

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k)

• Professional development and career advancement opportunities

Build lasting client relationships, grow your career, and help create exceptional commercial landscapes.