Head of Global Quality Operations (Audio Data)

David AI Labs, Inc.; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

David AI is seeking a Head of Quality Assurance Operations in the United States to own quality for every dataset the company ships, including conversational, TTS, and transcription data. You will manage David AI’s relationships with independent contractors and vendor-supplied contributors.

Report to the Head of Operations, you will design the quality framework by language and region, calibrate standards, plan capacity across countries, and build dashboards for quality, throughput, and cost

Qualifications

• 7 to 10+ years in operations, including 3+ in senior leadership roles
• You've run quality operations for large contingent workforce networks across multiple countries
• You've owned quality at scale, across calibration, capacity planning, and spend efficiency
• You built the system yourself, from tooling to contingent workforce sourcing at scale
• Speech, audio, or linguistic data experience is a strong plus

Responsibilities

• Own the quality bar across all data ops, including quality standards, calibration, consistency and on‑time delivery of datasets
• Design the quality review structure, organized by language and region, so every dataset gets consistent quality coverage
• Audit and review the quality of delivered work product across languages, keeping quality benchmarks consistent globally
• Run quality in languages you don't speak through deliverables from native‑speaker and cross‑language gold sets
• Plan capacity against production ramps and own contingent workforce sourcing across many countries, ensuring each engagement is structured and classified correctly under local law
• Build and own dashboards for quality, throughput, and cost efficiency
• Manage David AI’s relationships with staffing vendors, service providers, and employer‑of‑record partners

Job description

David AI is seeking a Head of Quality Assurance Operations in the United States to own quality for every dataset the company ships, including conversational, TTS, and transcription data. You will manage David AI’s relationships with independent contractors and vendor-supplied contributors.

Report to the Head of Operations, you will design the quality framework by language and region, calibrate standards, plan capacity across countries, and build dashboards for quality, throughput, and cost