Head of Global QA Operations — Audio Data Pipelines

OpenKrill; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

David AI is seeking a Head of Quality Assurance Operations in the United States. You will own quality for all datasets (conversational, TTS, transcription) and manage global contractor relationships, reporting to the Head of Operations.

You will lead the design of language- and region-based quality reviews, drive calibration and throughput, and build dashboards for cost efficiency. This is a senior leadership role requiring 7–10+ years in operations.

Qualifications

• 7 to 10+ years in operations, including 3+ in senior leadership roles.
• Experience running quality operations for large contingent networks across multiple countries.
• Owned quality at scale covering calibration, capacity planning, and spend efficiency.
• You built systems end-to-end, from tooling to contingent workforce sourcing at scale.
• Speech, audio, or linguistic data experience is a strong plus.

Responsibilities

• Own the quality bar across all data ops, including quality standards, calibration, consistency and on-time delivery of datasets.
• Design the quality review structure, organized by language and region, so every dataset gets consistent quality coverage.
• Audit and review the quality of delivered work product across languages, keeping quality benchmarks consistent globally.
• Run quality in languages you don't speak through deliverables from native-speaker and cross-language gold sets.
• Plan capacity against production ramps and own contingent workforce sourcing across many countries.
• Build and own dashboards for quality, throughput, and cost efficiency.
• Manage David AI’s relationships with staffing vendors, service providers, and employer-of-record partners.

Skills

Operations leadership

Contingent workforce management

Quality at scale

Data tooling

Speech/audio data experience

Job description

David AI is seeking a Head of Quality Assurance Operations in the United States. You will own quality for all datasets (conversational, TTS, transcription) and manage global contractor relationships, reporting to the Head of Operations.

You will lead the design of language- and region-based quality reviews, drive calibration and throughput, and build dashboards for cost efficiency. This is a senior leadership role requiring 7–10+ years in operations.