Head of Global Corporate IT & Service Reliability

Giga Energy; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Giga Energy is seeking a Head of Corporate IT to lead the technology services used by our global workforce. You will own workforce identity and access, employee devices, company-wide SaaS applications, collaboration tools, and employee technology support.

This hands-on role will build the function, leading a lean distributed team with one IT role in China and one in India, while continuing to own important work directly.

Qualifications

• End-to-end ownership of multiple enterprise tech domains incl identity, devices, apps, networks.
• Track record of auditable controls while preserving productivity.
• Hands-on IT leadership with experience managing dispersed teams and vendors.
• Strong written communication and async coordination across time zones.

Responsibilities

• Own reliability, security, and employee experience for workforce identity and access, endpoints, common SaaS, collaboration technology, business networks at offices and operating sites, and employee technology support.
• Establish a measurable service model with clear ownership, intake, escalation, documentation, closure criteria, and service reporting.
• Set practical global technology standards and coordinate execution across Giga’s teams in the United States, China, and India. Make ownership, exceptions, and results clear in writing.
• Build reliable onboarding, role-change, and offboarding processes with People, Security, and application owners.
• Build and lead Giga’s corporate IT function, clarify roles and decision rights, and reduce key-person dependencies through documentation, automation, and backup coverage.
• Manage technology vendors, contracts, renewals, spend, performance, and exit plans.
• Own the Digital Operations controls and evidence required for System and Organization Controls 2 (SOC 2) audits while protecting employee and engineering productivity.
• Turn recurring support issues into documented fixes, self-service, and automation where that improves speed and control.
• Use service demand, risk, cost, and operating data to build a prioritized roadmap, resource plan, vendor strategy, and budget.
• Work closely with the teams that own product software, industrial controls and operational technology, Security, People, Finance, and business systems. Keep decisions with the team accountable for the outcome.

Skills

Identity & Access

Endpoint Management

SaaS Administration

Vendor Management

Audit & SOC 2

Technical Leadership

Tools

SSO

SCIM

MFA

Job description

Giga Energy is seeking a Head of Corporate IT to lead the technology services used by our global workforce. You will own workforce identity and access, employee devices, company-wide SaaS applications, collaboration tools, and employee technology support.

This hands-on role will build the function, leading a lean distributed team with one IT role in China and one in India, while continuing to own important work directly.