Head of Front Office & Guest Services

BENCHMARK; Washington (District of Columbia); Vor Ort; USD 105.000 - 110.000; Vollzeit

Zusammenfassung

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, in Washington, DC, seeks a Director of Front Office to lead guest services, reception, bell and valet operations, and PBX/guest communications. This is a full-time role with a luxury, brand-driven environment.

The position emphasizes guest experience, financial performance, staff development, and adherence to Marriott standards within a dynamic property near The Wharf and National Mall.

Qualifikationen

• Bachelor's degree in Hospitality Management or Business Administration preferred.
• 5-7 years progressive hotel operations experience.
• 3+ years in a senior Front Office leadership role; Marriott experience preferred.

Aufgaben

• Lead daily Front Office operations including Front Desk, Concierge, Bell Services, Valet, and Guest Services.
• Ensure adherence to hotel policies, procedures, and brand standards.
• Develop and implement operational improvements to enhance service delivery and efficiency.
• Maintain appropriate staffing levels based on occupancy forecasts and business demand.
• Oversee room inventory management with Reservations, Revenue Management, and Housekeeping to maximize utilization.

Kenntnisse

Leadership

Communication

Financial acumen

Budgeting

Guest service

Strategic thinking

Team development

Problem solving

Brand stewardship

Ausbildung

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Opera

Jobbeschreibung

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, in Washington, DC, seeks a Director of Front Office to lead guest services, reception, bell and valet operations, and PBX/guest communications. This is a full-time role with a luxury, brand-driven environment.

The position emphasizes guest experience, financial performance, staff development, and adherence to Marriott standards within a dynamic property near The Wharf and National Mall.