Head of Food & Beverage Outlets

StepStone Hospitality; Charlotte (NC); Híbrido; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Le Meridien and Sheraton Charlotte seeks a Director of Outlets to oversee all Food and Beverage outlet operations, delivering exceptional leadership and guest service while adhering to brand standards.

Responsibilities include managing multiple outlets, budgeting, labor planning, inventory controls, and coordinating with Culinary, Accounting, and Purchasing teams to optimize profitability and guest satisfaction.

Formación

• Must have comprehensive knowledge of all hotel departments and functions.
• Must have comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must possess strong mathematical, financial, and computer skills.
• Multi-outlet management experience preferred.
• Strong financial acumen includes labor management, forecasting, payroll, scheduling, inventory controls, purchasing oversight, and cost management.
• Strong knowledge of food, beverage, wine, spirits, and service standards.
• High school education and relevant leadership experience required; additional education preferred.
• Ability to timely obtain any required licenses or certifications.
• CPR training required; first aid training preferred.
• Additional language ability is preferred.
• Ability to work flexible schedules including nights, weekends, and holidays

Responsabilidades

• Oversee all Food and Beverage outlet operations to ensure exceptional guest service, operational consistency, and adherence to brand standards.
• Maintain operational responsibility for Social Bar & Kitchen, Craft City Sports Bar, City Lights Rooftop, Tannin & Toast, In-Room Dining, Executive Lounge operations, and Gift Shop procurement.
• Achieve budgeted revenues, labor goals, payroll targets, and departmental profitability.
• Assist in developing short- and long-term operational, financial, and marketing plans for all outlet operations.
• Review financial performance and operational metrics to align outlets with KPI and cost objectives.
• Ensure inventory accuracy, cost controls, and proper purchasing procedures.
• Ensure health, safety, sanitation, and compliance with Marriott BSA standards and local regulations.
• Respond to guest requests and service recovery opportunities in a timely manner.

Descripción del empleo

Le Meridien and Sheraton Charlotte seeks a Director of Outlets to oversee all Food and Beverage outlet operations, delivering exceptional leadership and guest service while adhering to brand standards.

Responsibilities include managing multiple outlets, budgeting, labor planning, inventory controls, and coordinating with Culinary, Accounting, and Purchasing teams to optimize profitability and guest satisfaction.