Director of Outlets

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Le Meridien & Sheraton Charlotte Hotels is seeking a Director of Outlets to oversee all Food and Beverage outlet operations, delivering exceptional guest service and maintaining brand standards across Social Bar & Kitchen, City Lights Rooftop, and In-Room dining.

You will lead financial performance, labor optimization, and cost controls while partnering with Culinary, Accounting, and Purchasing to drive profitability and guest satisfaction throughout the hotel.

Qualifications

• Comprehensive knowledge of hotel departments and functions.
• Knowledge of health, safety, and legal regulations.
• Strong mathematical, financial, and computer skills.
• Multi-outlet management experience preferred.
• Labor forecasting, scheduling, inventory controls, and cost management experience.
• Strong knowledge of food, beverage, wine, and service standards.
• High school education and relevant leadership experience.
• Ability to work flexible schedules including nights, weekends, and holidays.
• CPR training may be required; first aid training preferred.
• Additional language ability is preferred.

Responsibilities

• Oversee all Food and Beverage outlet operations to ensure guest service excellence and brand standards.
• Manage Social Bar & Kitchen, Craft City Sports Bar, City Lights Rooftop, Tannin & Toast, and In-Room dining.
• Achieve budgeted revenues, labor goals, payroll targets, and departmental profitability.
• Develop short- and long-term operational, financial, and marketing plans for outlets.
• Prepare and review monthly reports including inventory, labor, and weekly performance.
• Collaborate with Culinary, Accounting, and Purchasing to address discrepancies.
• Ensure compliance with Marriott BSA standards, health regulations, and safety policies.
• Adjust schedules and staffing based on demand and forecasted volumes.

Skills

Financial acumen

Labor management

Forecasting

Inventory controls

Cost management

Multi-outlet management

Food & beverage knowledge

Leadership experience

Education

High school diploma

Job description

Description

Le Meridien and Sheraton Charlotte is seeking a Director of Outlets to oversee all Food and Beverage outlet operations. Provide overall exceptional leadership and direction for all Food and Beverage outlet operations to ensure excellence guest service, operational consistency, and adherence to brand standards.

• Maintain operational responsibility for Social Bar & Kitchen, Craft City Sports Bar, City Lights Rooftop, Tannin & Toast, In-Room
• Dining, Executive Lounge operations, and Gift Shop procurement responsibilities.
• Achieve budgeted revenues, labor goals, payroll targets, and departmental profitability.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Assist in developing short- and long-term operational, financial, and marketing plans for all outlet operations.
• Participate in annual budgeting, forecasting, scheduling, payroll management, and labor planning.
• Ensure payroll, gratuities, and tip distributions are reviewed and completed accurately and in accordance with company deadlines.
• Complete and distribute all operational reports including Daily Outlet Tracker, labor recaps, operational summaries, and weekly performance reporting.
• Ensure Daily Outlet Tracker reporting is completed every Monday and communicated to the Executive Team.
• Review financial performance and operational metrics regularly to ensure all outlets remain aligned with departmental KPI’s, flow-through expectations, and financial objectives.
• Ensure strong cost control practices are maintained across all outlet operations including labor, beverage cost, operating supplies, smallware’s, and controllable expenses.
• Maintain accountability for beverage cost controls, liquor inventory procedures, and beverage variance reporting to ensure proper controls and minimize loss.
• Oversee purchasing oversight and outlet ordering procedures to ensure operational efficiency, inventory accuracy, product consistency, and compliance with approved purchasing standards.
• Oversee and complete monthly outlet inventories in accordance with company policies and reporting deadlines.
• Ensure inventory accuracy, beverage accountability, cost control measures, and proper tracking of variances.
• Partner with Culinary, Accounting, and Purchasing teams to investigate discrepancies and implement corrective action where necessary.
• Ensure all outlets maintain proper opening and closing procedures, sanitation standards, cleanliness, and operational readiness.
• Ensure all outlet operations remain compliant with Marriott BSA standards, Guest Voice, Q Power, M-Dash, health department regulations, safety standards, and company policies.
• Respond and resolve guest requests, complaints, and service recovery opportunities in a timely and professional manner.
• Ensure all outlets maintain standards of food, beverage, and quality guest service.
• Ensure schedules and staffing levels are adjusted based on business demands and forecasted volumes.
• Collaborate closely with the Director of Food & Beverage to develop and execute activations, outlet programming, entertainment initiatives, and revenue-driving promotions.

Requirements

• Must have comprehensive knowledge of all hotel departments and functions.
• Must have comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must possess strong mathematical, financial, and computer skills.
• Multi-outlet management experience preferred.
• Strong financial acumen includes labor management, forecasting, payroll, scheduling, inventory controls, purchasing oversight, and cost management.
• Strong knowledge of food, beverage, wine, spirits, and service standards.
• High school education and relevant leadership experience required; additional education preferred.
• Ability to timely obtain any required licenses or certifications.
• CPR training required; first aid training preferred.
• Additional language ability is preferred.
• Ability to work flexible schedules including nights, weekends, and holidays

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.