Head of Field Services & O&M

Fluence Energy, LLC; United States; Hybrid; USD 173,000 - 216,000; Full time

Job summary

Fluence Energy, LLC, a global leader in energy storage and optimization software, is seeking a Field Services Director to lead a geographically dispersed team focused on reliability and availability. You will co-develop processes, support new deployments, and provide post-COD support from issue resolution to analytics.

This role oversees regional cost centers, drives financial performance, and mitigates risks to enable sustainable growth while coordinating with the Global Services Lead.

Qualifications

• Undergraduate degree required with strong preference for technical degree (BSEE, BSME, BSCE, Chemistry, Physics, Math)
• 10 years related experience in electric utility or independent power producer experience within generation / operations / technical teams (Coal, Gas, Solar, Hydro, Wind).
• Must have experience leading and improving safety efforts in an operational setting.
• Experience with income statement responsibility, including budget development.
• Proven track record of technical problem solving using a structured approach & complex analytics.

Responsibilities

• Drive and own O&M Service Business performance across key business metrics (Safety, Finance, Full Maint Scope of Electrical, Mechanical, Instrumentation, PLC, etc.)
• Own the service relationship with the customer through maintaining clear lines of communication, knowledge and execution of the contract
• Own the safety culture, building on established Fluence safety management system (SMS)
• Mitigate risks by ensuring contracts align with legal, regulatory, and organizational policies.
• Oversee the full lifecycle of service contracts, from initiation to renewal or termination.
• Track vendor performance against agreed SLAs and KPIs.
• Conduct regular reviews and audits to ensure service quality and adherence to standards.
• Own the regional income state performance, including budget development in consultation with Global Services Lead
• Drive proactive and reactive maintenance execution in Fluence Energy managed projects defined asset management strategies while incorporating a continuous improvement approach
• Develop an effective Services team to provide a high quality of service that is consistently appreciated and valued by the customers
• Manage multiple 3rd party service vendors in the safe execution of O&M services across contracted projects
• Identify new issues affecting product performance or Fluence Energy Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainable
• Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities
• Facilitate site support by supporting global services OEM suppliers’ management.
• Assist in the development & deployment of asset management strategies for customer assets
• Lead Battery Energy Storage Array O&M training efforts of new owners and 3rd party service providers.
• Foster development and provide onboarding for direct reports

Skills

Leadership

Budgeting

Contract management

Project management

Safety leadership

Analytics

Education

Undergraduate degree (preferred technical)

Tools

SAP

MS Office

SCADA

MODBUS

Job description

Fluence Energy, LLC, a global leader in energy storage and optimization software, is seeking a Field Services Director to lead a geographically dispersed team focused on reliability and availability. You will co-develop processes, support new deployments, and provide post-COD support from issue resolution to analytics.

This role oversees regional cost centers, drives financial performance, and mitigates risks to enable sustainable growth while coordinating with the Global Services Lead.