West Region Field Services Director

Fluence; California; On-site; USD 173,000 - 216,000; Full time

Job summary

Fluence is seeking a Field Services Director to lead a geographically dispersed team focused on maximizing reliability and availability of energy storage assets. You will co-develop operational processes, support new deployments, and provide post-COD analytics and reporting.

The role oversees regional contracts, budgets, risk management, and vendor performance, with heavy emphasis on safety culture, process excellence, and customer satisfaction across Fluence Energy projects.

Qualifications

• Undergraduate degree required with strong preference for a technical degree (BSEE, BSME, BSCE, Chemistry, Physics, Math).
• 10 years related experience in electric utility or independent power producer roles within generation/operations/technical teams.
• Must have experience leading and improving safety efforts in an operational setting.
• Experience with income statement responsibility, including budget development.
• Proven track record of technical problem solving using a structured approach & complex analytics.
• SAP or equivalent financial reporting platform experience required.
• Successful track record of business process management to include project reporting/management, procure to pay, change management, workforce development and planning.
• Experience negotiating and managing contracts with 3rd party service providers.
• Highly developed interpersonal skills with ability to interface with multiple levels of customer organization.
• Deep planning, organizing and coordination experience among multiple stakeholders to achieve common goals directly impacting business performance.
• Project Management, meeting leadership and facilitation experience.
• Excellent MS Office; SCADA Experience; MODBUS Experience.
• Must be willing and able to travel up to 50% of the time in support of existing & new Energy Storage fleet.

Responsibilities

• Drive and own O&M Service Business performance across key business metrics (Safety, Finance, Full Maint Scope of Electrical, Mechanical, Instrumentation, PLC, etc.).
• Own the service relationship with the customer through maintaining clear lines of communication, knowledge and execution of the contract
• Own the safety culture, building on established Fluence safety management system (SMS)
• Mitigate risks by ensuring contracts align with legal, regulatory, and organizational policies.
• Oversee the full lifecycle of service contracts, from initiation to renewal or termination.
• Track vendor performance against agreed SLAs and KPIs.
• Conduct regular reviews and audits to ensure service quality and adherence to standards.
• Own the regional income state performance, including budget development in consultation with Global Services Lead
• Drive proactive and reactive maintenance execution in Fluence Energy managed projects defined asset management strategies while incorporating a continuous improvement approach
• Develop an effective Services team to provide a high quality of service that is consistently appreciated and valued by the customers
• Manage multiple 3rd party service vendors in the safe execution of O&M services across contracted projects
• Identify new issues affecting product performance or Fluence Energy Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainable
• Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities
• Facilitate site support by supporting global services OEM suppliers’ management.
• Assist in the development & deployment of asset management strategies for customer assets
• Lead Battery Energy Storage Array O&M training efforts of new owners and 3rd party service providers.
• Foster development and provide onboarding for direct reports

Skills

Operational leadership

Safety leadership

Budget management

Contract management

Project management

SAP/financial systems

MS Office/SCADA/MODBUS

Education

BSEE, BSME, BSCE or related technical degree

Tools

SAP

MS Office

SCADA

MODBUS

Job description

Fluence is seeking a Field Services Director to lead a geographically dispersed team focused on maximizing reliability and availability of energy storage assets. You will co-develop operational processes, support new deployments, and provide post-COD analytics and reporting.

The role oversees regional contracts, budgets, risk management, and vendor performance, with heavy emphasis on safety culture, process excellence, and customer satisfaction across Fluence Energy projects.