Head of Field Ops & Commercial Enablement

Ipsen ADR; Cambridge (MA); On-site; USD 218,000 - 300,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, dental & vision coverage

Life and disability insurance

Flexible spending accounts

Parental leave

Paid time off

Well-being allowance

Commuter benefits

Job summary

Ipsen Biopharmaceuticals Inc. in Cambridge, MA is seeking a senior leader to head Field Operations & Enablement.

You will own field strategy, enablement, training, and incentive governance across US Commercial Operations, partnering with Global teams to drive scalable, measurable impact. The ideal candidate has 15+ years in biopharma, strong enterprise leadership, and proven ability to translate strategy into action.

Qualifications

• Minimum of 15 years of related experience in biopharma.
• Proven ability to lead teams and complex programs in matrix environments.
• Strong business analytics and KPI development experience.
• US market and launches experience preferred.
• Deep understanding of US regulatory environment.

Responsibilities

• Field Strategy & Enterprise Leadership: Act as primary US Commercial Operations partner to Global teams, identifying synergies, scaling best practices, and supporting cross-regional initiatives.
• Ensure alignment of US Brand Planning expectations through collaboration with Finance, Forecasting, and Global Brand leadership.
• Serve as enterprise leader for field operations and enablement strategy, partnering with BU Leads and BOS Leadership to define annual objectives, priorities, and success metrics across Ipsen US.
• Lead quarterly enterprise prioritisation and performance reviews to remove barriers to execution, improve field effectiveness, and ensure alignment to commercial strategy.
• Build, mentor, and develop high-performing teams with an enterprise mindset, continuously evaluating organisational design to meet evolving business needs.
• Drive transparent communication and stakeholder engagement across BOS, BUs, and Global partners.
• Incentive Compensation Strategy & Governance: Own end-to-end incentive compensation strategy and governance for Oncology, Rare, Neuro, and Value & Access teams, ensuring alignment to commercial objectives, regulatory standards, and budget commitments.
• Lead the NA Incentive Compensation governance model, including audit processes, exception management, and executive review forums.
• Partner with Global IC leadership to ensure alignment with enterprise guidelines while advocating for NA commercial needs.
• Provide regular executive-level insights on IC strategy, industry trends, and budget performance to NA leadership.
• Commercial Excellence: Lead Field Operations and Commercial Operations functions, including Fleet, Meetings & Events, and operational project management.
• Establish performance frameworks and KPIs for operational excellence across fleet, meetings, and field support functions.
• Define and evolve field effectiveness KPIs to drive consistent improvements in execution quality across all US field teams.
• Key Account Management & Training: Drive enterprise consistency and advancement of selling and Key Account Management capabilities for field teams and field leadership in partnership with BU and brand leaders.
• Build coaching capability among field leaders to reinforce skill development and accountability beyond formal training events.
• Maximise adoption of KAM across all US field teams and lead evolution of KAM processes, including the transition from decentralised spreadsheets to a centralised tool (e.g., Veeva for KAM) that facilitates cross‑functional communication and streamlines logistics.

Skills

Leadership & People Management

Strategic planning

Cross-functional collaboration

Business analytics

Change management

Education

BA/BS in business administration

MBA or advanced degree

Tools

Veeva for KAM

Job description

Ipsen Biopharmaceuticals Inc. in Cambridge, MA is seeking a senior leader to head Field Operations & Enablement.

You will own field strategy, enablement, training, and incentive governance across US Commercial Operations, partnering with Global teams to drive scalable, measurable impact. The ideal candidate has 15+ years in biopharma, strong enterprise leadership, and proven ability to translate strategy into action.