Senior Manager, Commercial Ops — Pharma Field Enablement

ADC Therapeutics America Inc; New Providence (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

ADC Therapeutics America Inc is seeking an experienced Commercial Operations professional to lead field-facing programs and enable cross-functional collaboration across Commercial and Medical Affairs teams.

You will oversee field tools, vendor relationships, planning for national and local meetings, and reporting metrics to Sr. leadership, while managing budgets and travel up to 15% domestically.

Qualifications

• 5+ years of relevant experience in pharmaceutical or biotech Commercial Operations, Field Operations, Sales Operations, Field Sales, or related functions.
• Demonstrated experience supporting Commercial and/or Medical Affairs field teams, with a strong understanding of field processes, systems, and operational needs.
• Proven business acumen, including strong analytical skills and problem solving.
• Strongly preferred experience with CRM platforms (preferably Veeva), field reporting tools, Microsoft Excel, and other commercial or medical field applications.
• Experience managing field support programs, external vendors, operational processes, and budgets.
• Established business planning and budgeting acumen and judgment.
• Excellent diplomacy and facilitation skills; ability to influence without authority.
• Up to 15% domestic travel

Responsibilities

• Facilitate planning and project management within ADCT operations, ensuring work is tracked, prioritized, and resourced with stakeholder alignment.
• Engage with Field Sales, Regional Marketing, and Field Medical teams to identify field challenges and opportunities.
• Serve as a trusted operational partner to Commercial and Medical Affairs, delivering high level internal customer service and timely issue resolution.
• Assist with projects and initiatives supporting the broader Commercial organization as needed.
• Oversee field tools and onboarding, CRM systems, and vendor coordination for successful implementation.

Skills

Field Operations

Budgeting

Analytical thinking

Cross-functional collaboration

Vendor management

Tools

Veeva CRM

Microsoft Excel

Job description

ADC Therapeutics America Inc is seeking an experienced Commercial Operations professional to lead field-facing programs and enable cross-functional collaboration across Commercial and Medical Affairs teams.

You will oversee field tools, vendor relationships, planning for national and local meetings, and reporting metrics to Sr. leadership, while managing budgets and travel up to 15% domestically.