Head of Field Operations — Fiber Network & Installations

Lyte Fiber, LLC; Houston (TX); Vor Ort; USD 170.000 - 210.000; Vollzeit

Zusammenfassung

Lyte Fiber, LLC is seeking an accomplished Director of Field Operations in Houston, TX. The role leads cross-market field teams, dispatch, OSP maintenance, and outage restoration to ensure a high-quality customer experience and reliable fiber service.

You will design scalable operations, standardize processes, and manage budgets and vendor agreements while coordinating with Construction, Engineering, and Sales to drive market launches and service delivery excellence.

Qualifikationen

• Bachelor’s degree or equivalent in a related field.
• Minimum of 10 years in field operations, service delivery or network ops with 5+ years of management.
• Proven FTTH installation and repair, OSP maintenance and outage restoration experience.

Aufgaben

• Own end-to-end field experience from order placement to activation for all customer verticals.
• Reduce trouble-ticket rates and MTTR through root-cause analysis with NOC coordination.
• Lead OSP maintenance and outage restoration programs across markets.
• Standardize installation methods and safety/compliance practices.
• Build scalable field operations with in-house and contracted labor.

Kenntnisse

10+ years ops experience

5+ years leadership

FTTH installation

OSP maintenance

Vendor negotiation

OSS/BSS

GIS systems

Ausbildung

Bachelor’s degree in Telecommunications, Engineering, Business Administration, or related field

Tools

OSS/BSS platforms

GIS systems

Fiber testing (OTDR)

Jobbeschreibung

Lyte Fiber, LLC is seeking an accomplished Director of Field Operations in Houston, TX. The role leads cross-market field teams, dispatch, OSP maintenance, and outage restoration to ensure a high-quality customer experience and reliable fiber service.

You will design scalable operations, standardize processes, and manage budgets and vendor agreements while coordinating with Construction, Engineering, and Sales to drive market launches and service delivery excellence.