Head of Enterprise Technical Learning & Capability

SmartRecruiters, Inc.; Colorado Springs (CO); On-site; USD 123,000 - 144,000; Full time

Benefits offered by this job

Generous 401(k) match

401k Discretionary Profit Sharing

Health Insurance

Vision Insurance

Life Insurance

Short Term and Long Term Disability

Health Savings Account with company co

Employee Assistance Program

Paid Vacation, Sick, Floating Holidays

Paid Holidays

Tuition Reimbursement

Job summary

Ent Credit Union and Wings Credit Union merged in January 2026, creating expanded opportunities for enterprise learning leadership focused on technical systems, lending, and regulatory compliance.

The Director of Enterprise Technical Learning will design scalable training strategies, lead cross-functional teams, and deliver multi-modal programs that strengthen operational proficiency and member service across the organization.

Qualifications

• Bachelor’s degree in a related field required.
• 8+ years of progressive experience in training, learning and development, workforce education, operational training, or technical training functions, preferably within financial services, credit union, banking, lending, or a similarly regulated environment.
• Minimum of 5 years of leadership experience managing teams, managers, supervisors, facilitators, trainers, instructional partners, or cross-functional training initiatives.
• Preferred: 3 years of experience supporting technical systems training, operational processes, lending workflows, compliance requirements, policy and procedure education, and large-scale business change initiatives.

Responsibilities

• Partner with senior leaders, operational leaders, lending leaders, risk, compliance, LCE leadership, and subject matter experts to identify current and future training needs and align learning priorities with business objectives.
• Drive training support for system implementations, core conversions, process changes, product updates, regulatory changes, and enterprise initiatives that require clear communication and confident employee adoption.
• Maintain strong governance over training content to ensure materials remain accurate, consistent, accessible, compliant, and aligned with current policies, procedures, operational expectations, and cultural values.
• Build trust-based relationships with stakeholders by listening carefully, communicating clearly, following through on commitments, and providing thoughtful recommendations grounded in both data and business insight.
• Lead the vision, strategy, execution, and timely development of training programs supporting technical systems, Wing's operations, lending, contact center, service center, and other member-facing or operational business areas.
• Develop and oversee training frameworks, tools, resources, schedules, standards, and measurement strategies that support workforce readiness, operational consistency, and scalable growth.
• Support the vision, design, and execution of various learning modalities including virtual, asynchronous, in-person and remote training strategies that enable consistent, accessible, and engaging learning experiences as the organization expands across locations, teams, and delivery models.
• Ensure training programs build both technical competence and people skills, recognizing that successful performance requires understanding systems, procedures, policies, member needs, and service behaviors.
• Establish and monitor measures of training effectiveness, including learner confidence, time to proficiency, business impact, quality outcomes, compliance readiness, employee engagement, and stakeholder satisfaction.

Skills

Leadership

Coaching

Analytical skills

Business acumen

Change management

Communication

Technical aptitude

Education

Bachelor's degree in Education, Communications, Psychology, English, or related field

Job description

Ent Credit Union and Wings Credit Union merged in January 2026, creating expanded opportunities for enterprise learning leadership focused on technical systems, lending, and regulatory compliance.

The Director of Enterprise Technical Learning will design scalable training strategies, lead cross-functional teams, and deliver multi-modal programs that strengthen operational proficiency and member service across the organization.