Head of Enterprise Launch & Delivery

Socket.dev; New York (NY); On-site; USD 225,000 - 250,000; Full time

Benefits offered by this job

Health reimbursement allowance

Well-being support

Flexible time off

Job summary

Doctronic, based in New York City, seeks a seasoned delivery leader to own enterprise partnership launches from signing to go-live. You will build and lead delivery pods, manage scope, and own SLAs across API integrations and co-branded deployments.

The role requires 8+ years in implementation or technical program management, with healthcare integrations experience. Hybrid work in NYC or relocation is supported.

Qualifications

• 8+ years in implementation, professional services, technical program management or solutions delivery, including 3+ years managing people.
• Experience delivering technical integrations into regulated enterprises: health systems, payers, pharmacy, or financial services.
• Technically fluent. APIs, webhooks, SSO, and healthcare data standards such as FHIR.
• Has told a customer no and kept the relationship.
• Has built process where none existed, rather than administered process someone else designed.

Responsibilities

• Own the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat and API integrations
• Build and lead delivery pods, each pairing a deployment strategist who owns the plan and the partner relationship with one to two solutions engineers
• Own the requirements document and hold the line on scope. If a partner asks for something new, it goes to the deal desk and product, not into the build
• Own the technical service level agreement and the delivery commitments we make in every statement of work, including before signature
• Stand up the launch playbook: internal kickoff at 80% closed, external kickoff, build, QA, clinical readiness, go-live, and the 30-day retro
• Run the handoff from sales, and make sure nobody walks into a partner kickoff without having read the statement of work
• Partner with our Enterprise Product Lead on the bespoke versus platform call, and drive the share of partner requirements we can meet with existing product upward every quarter
• Own the reuse verdict after each launch: template it, productize it, or retire it
• Be the escalation path, so that engineering can build instead of firefight

Skills

Technical program management

People management

Solutions delivery

Healthcare integrations

APIs/Webhooks/SSO

Tools

FHIR

HL7

Epic integration

Cerner integration

Job description

Doctronic, based in New York City, seeks a seasoned delivery leader to own enterprise partnership launches from signing to go-live. You will build and lead delivery pods, manage scope, and own SLAs across API integrations and co-branded deployments.

The role requires 8+ years in implementation or technical program management, with healthcare integrations experience. Hybrid work in NYC or relocation is supported.