Enterprise Customer Success Manager

Harvey; United States; On-site; USD 54,606 - 70,208; Full time

Job summary

Harvey is seeking a Customer Success Manager to join its team in Singapore, responsible for driving adoption of AI technology across the APAC region. This pivotal role involves managing client relationships and ensuring the seamless integration of Harvey's solutions in daily workflows.

The ideal candidate will have over 5 years of experience in Customer Success or Account Management within Enterprise SaaS, strong communication skills, and a results-driven approach. This role offers the opportunity to establish local processes and best practices in a high-growth environment.

Qualifications

• 5+ years of experience in Customer Success or Account Management within Enterprise SaaS.
• Ability to manage complex enterprise accounts and drive technology adoption.
• Excellent communication and stakeholder influence at various levels.

Responsibilities

• Lead implementation of Harvey's AI technology into client workflows.
• Train end users on technology and drive product engagement.
• Monitor customer health metrics and develop strategies for retention.

Skills

Customer Success

Account Management

Communication

Strategic Planning

Technology Adoption

Job description

Role Overview

The Customer Success Manager joins Harvey's Customer Success team in Singapore to drive adoption and long-term value for clients across the APAC region. The team's mission is to ensure Harvey's AI technology becomes deeply integrated into clients' daily workflows, transforming how legal professionals and enterprises operate. As the first Customer Success hire in Singapore, this role owns the end-to-end client relationship post‑sale—from strategic onboarding through renewal—serving as a trusted advisor who translates complex AI capabilities into measurable business outcomes. This person will partner with regional sales, legal engineering, and product teams to establish Harvey's local client success playbook and build a market‑defining function from the ground up at one of the fastest‑growing AI companies in the world.

What You'll Do

• Lead strategic implementation of Harvey into client workflows, ensuring seamless adoption and optimal utilization of AI solutions across enterprise and mid‑market accounts.
• Train and enable end users on Harvey's technology, evangelizing the power of LLMs and driving daily product engagement.
• Manage Enterprise client relationships with a prescriptive, consultative approach, serving as a thought partner to executive stakeholders.
• Monitor customer health metrics—adoption rates, utilization, and ROI—and develop data‑driven strategies to maximize client satisfaction and readiness for renewal.
• Relay client insights to internal product and engineering teams, contributing to continuous product improvement and roadmap influence.
• Build the foundation for Harvey's Customer Success presence in Singapore, establishing local processes, playbooks, and best practices for the region.

What You Have

• 5+ years of experience in Customer Success, Account Management, or Client Services within Enterprise SaaS, legal technology, or top‑tier management consulting.
• Demonstrated ability to manage complex, multi‑stakeholder enterprise accounts and drive technology adoption at scale.
• Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels, including C‑suite executives.
• Results‑driven with a track record of meeting or exceeding retention, expansion, and adoption targets.
• Experience working in or with the APAC market, with strong cultural fluency across the region.
• Entrepreneurial mindset—comfortable building processes from scratch and operating with a high degree of autonomy in a fast‑paced environment.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]