Head of Enterprise Account Management & Growth

AlertMedia

Austin (TX)

On-site

USD 230,000 - 320,000

Full time

10 days ago

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Benefits offered by this job

100% Paid Healthcare

Annual bonus opportunity

Parental and new child bonding leave

Paid sabbatical after six years

Volunteer opportunities

Job summary

AlertMedia is seeking a high-impact RVP, Account Management in Austin to lead and scale our Enterprise CAD team, focusing on expansion and retention with Fortune 1000‑scale customers. You will coach CADs through executive business reviews, multi-year renewals, and complex expansions, aligning solutions to strategic priorities while driving revenue growth and exceptional customer outcomes.

Reporting to the VP, Account Management, you will partner across Success, Renewals, Sales Engineering,

Qualifications

8–10+ years in Enterprise SaaS sales or account management.
3–5+ years leading Enterprise Account Management teams.
Willingness to travel 20–25% to support customers and events.
Proven ability to forecast expansion revenue and manage multi-year renewals.

Responsibilities

Lead and develop a team of Enterprise Customer Account Directors for strategic, large-scale customers.
Coach CADs through complex expansion opportunities and executive customer engagements.
Drive expansion revenue, Net Revenue Retention (NRR), and renewal strategies.
Collaborate with Sales, Customer Success, Renewals, Product, Marketing, Finance, and Legal to maximize customer value.
Deliver accurate forecasts and business insights to senior leadership.