RVP, Account Management

NextGenEnergyJobs; Austin, Northern (TX, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

AlertMedia is seeking an experienced leader to manage a team of Enterprise Customer Account Directors, driving expansion revenue and high customer retention across our largest strategic accounts.

You will coach executives through Executive Business Reviews, align solutions with clients' strategic priorities, and collaborate with cross-functional teams to deliver growth, renewals, and exceptional customer outcomes. This role is hybrid in Austin with some travel.

Qualifications

• Experience in Enterprise SaaS sales or account management in complex environments (8–10+ years).
• Proven ability to lead and coach Enterprise Account Directors and similar roles.

Responsibilities

• Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia's largest strategic customers.
• Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
• Meet regularly with Customer Account Directors to review forecast accuracy, pipeline health, account plans and renewal strategy.
• Coach Customer Account Directors through executive customer meetings, EBRs, negotiations, expansions, and multi-year renewals.
• Collaborate across internal teams (Sales, Success, Product, Marketing, Finance, Legal) to ensure customer success and revenue growth.

Job description

At AlertMedia , we help organizations protect their people, operations, and brand.

Key Responsibilities

• Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia's largest strategic customers.
• Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
• Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities.
• Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives.
• Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals.
• Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align AlertMedia's solutions to their strategic business priorities while identifying opportunities for continued growth.
• Regularly meet with enterprise customers—virtually and onsite to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities.
• Collaborate across internal teams to ensure customer success and revenue growth, including: Customer Success Managers and Directors Renewals Managers Sales Engineering Product Marketing Product Management Customer & Field Marketing Finance Pricing & Contracts Executive Leadership
• Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy.
• Identify business challenges and proactively develop solutions that improve customer outcomes and team performance.
• Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors.
• Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management.
• Foster a culture of accountability, collaboration, customer obsession, and continuous improvement.

Requirements

• You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.
• You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.
• You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.
• 8–10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations.
• 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growth.
• Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers.
• Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention.
• Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
• Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations.
• Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growth.
• Proven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analytics.
• A people-first, process-oriented, and data-driven leadership style.
• Exceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account Directors.
• Strong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive Leadership.
• Entrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations.
• Experience in crisis intelligence, enterprise software, or communications technology is a plus.
• Ability to travel approximately 20–25% to support customers, your team, and company events.
• Location: We have a strong preference for Austin, TX based candidates to work a hybrid schedule, but open to U.S. based candidates.
• Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.