Head of Employee Experience & Housing

Holland America/Princess Alaska-Yukon Land Operations; Healy (AK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Cruise and Travel Privileges for You &

Health Benefits

401(k) Plan

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional CertificationRe

Rewards & Incentives

Job summary

Holland America Line and Princess is seeking a General Manager, Employee Experience and Housing in Healy, Alaska. This role leads housing operations and resident support for seasonal and year-round staff, ensuring a safe, welcoming living environment while aligning with company policies and safety standards.

The position partners with HR, operations, and community stakeholders to enhance the employee experience, promote resident engagement, and support workforce retention.

Qualifications

• Bachelor’s degree in hospitality management, business administration, or related field.
• Valid certifications in health, safety, or food handling (as required by local regulations).
• Proven experience in hospitality management, preferably in a lodge, resort, or similar environment.
• Demonstrated ability to lead and manage teams in a remote or seasonal setting.
• Experience with property maintenance, guest services, and sustainability initiatives.
• Must be legally authorized to work in the United States. Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Responsibilities

• Oversee daily employee housing operations, ensuring a safe, welcoming, and well-maintained living environment through effective management of housekeeping, dining, and engagement activities.
• Manage and lead staff, including hiring, training, scheduling, and performance evaluation.
• Coordinate property maintenance, safety, and building improvements, especially during off-season.
• Develop and implement sustainability initiatives, such as local sourcing and community partnerships.
• Ensure compliance with health, safety, and environmental standards.
• Foster relationships with local communities and support food security programs.

Skills

People leadership

Remote team management

Housing operations

Budget management

Education

Bachelor’s degree in hospitality management, business administration, or related field

Job description

Holland America Line and Princess is seeking a General Manager, Employee Experience and Housing in Healy, Alaska. This role leads housing operations and resident support for seasonal and year-round staff, ensuring a safe, welcoming living environment while aligning with company policies and safety standards.

The position partners with HR, operations, and community stakeholders to enhance the employee experience, promote resident engagement, and support workforce retention.