General Manager, Employee Experience and Housing

Carnival Corporation & plc; Northern (KY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Cruise and travel privileges for you &

Health benefits

401(k) plan

Employee stock purchase plan

Training & professional development

Tuition & professional certificationre

Job summary

Holland America Line & Princess Cruises is seeking a General Manager of Employee Experience and Housing in Healy, Alaska. You will oversee all aspects of employee housing operations, lead a diverse team, and ensure a safe, well-maintained living environment for seasonal and year-round staff.

The role emphasizes property management, facilities operations, and community-building to enhance employee experience and workforce retention. Strong leadership and hospitality background are required.

Qualifications

• Bachelor’s degree in hospitality management, business administration, or related field.
• Proven hospitality management experience, preferably in lodge/resort environments.
• Experience leading teams in remote or seasonal settings.
• Experience with property maintenance, guest services, and sustainability initiatives.

Responsibilities

• Oversee daily employee housing operations, ensuring safe, welcoming living environments.
• Lead staff: hiring, training, scheduling, performance evaluation.
• Coordinate property maintenance, safety, and improvements, especially off-season.
• Develop and implement sustainability initiatives and local partnerships.
• Ensure compliance with health, safety, and environmental standards.
• Foster relationships with local communities and support food security programs.

Skills

Staff management

Leadership

Remote/seasonal team leadership

Sustainability initiatives

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Tools

None

Job description

Job Description

Healy, Alaska

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.

We’re looking for an amazing General Manager, Employee Experience and Housing professional to fill this role, which is based in Healy, Alaska. You’ll be responsible for the overall management and operation of employee housing, ensuring a safe, welcoming, and well-maintained living environment for seasonal and year-round team members. This role provides leadership for housing operations, maintenance, custodial services, and resident support programs, while ensuring compliance with company policies, safety standards, and housing regulations. The General Manager, Employee Experience and Housing partners closely with HR, operations, and community stakeholders to enhance the employee experience, promote resident engagement, and support workforce retention. The ideal candidate is a strong people leader with expertise in property management, facilities operations, and community building.

Responsibilities

• Oversee daily employee housing operations, ensuring a safe, welcoming, and well-maintained living environment through effective management of housekeeping, dining, and engagement activities.
• Manage and lead staff, including hiring, training, scheduling, and performance evaluation.
• Coordinate property maintenance, safety, and building improvements, especially during off-season.
• Develop and implement sustainability initiatives, such as local sourcing and community partnerships.
• Ensure compliance with health, safety, and environmental standards.
• Foster relationships with local communities and support food security programs.

Requirements

• Bachelor’s degree in hospitality management, business administration, or related field.
• Valid certifications in health, safety, or food handling (as required by local regulations).
• Proven experience in hospitality management, preferably in a lodge, resort, or similar environment.
• Demonstrated ability to lead and manage teams in a remote or seasonal setting.
• Experience with property maintenance, guest services, and sustainability initiatives.
• Must be legally authorized to work in the United States. Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Knowledge, Skills, and Abilities:

• Leads all aspects of employee housing operations, serving as the primary steward of the employee housing experience, property operations, and safety. The role has broad influence across operational leaders, and community partners to ensure employees have the resources and support needed to live and work.
• Must address operational challenges, such as property maintenance lodge locations, staffing issues, and supply chain logistics, often requiring creative and timely solutions.
• Directly impacts employee well-being, community culture, and housing quality while fostering a safe and engaging environment that supports employee success and retention.
• Leads a diverse team of seasonal and full-time employees, manages resources and budgets, and sets the standard for service and safety across the property.

What You Can Expect

• Cruise and Travel Privileges for You and Your family
• HealthBenefits
• 401(k)Plan
• Employee Stock Purchase Plan
• Training& Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact: [e-mail]