Head of Digital Transformation & Strategic Delivery

Fidelity; Durham (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

Fidelity is seeking a Director, Digital Transformation in Durham, NC to lead high-priority initiatives at the intersection of product, strategy, operations and analytics. This role requires engagement with senior leadership, data-driven decision making, and an ownership mindset to deliver impactful results.

You will drive end-to-end transformations that reduce cost-to-serve, increase digital adoption, and enable scalable, reusable capabilities across the organization, while working in a highly

Qualifications

• Bachelor’s degree required; MBA or other advanced degree preferred.
• 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus.
• Proven success in leading large-scale transformation initiatives with measurable impact on cost, efficiency, or revenue.
• Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in a large matrixed organization.
• Strong executive communication and storytelling skills; comfortable presenting to senior leaders.
• Ability to craft executive-ready presentations and business cases to drive decision-making.
• Comfortable working in a fast-paced, ambiguous environment with cross-functional teams.

Responsibilities

• Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys.
• Develop and present data-driven business cases that align customer needs with enterprise value.
• Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes.
• Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale.
• Use customer insights, data, and experimentation to inform strategy and continuously improve experiences.
• Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance.
• Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations.

Skills

Consulting experience

Digital strategy

Product leadership

Analytical skills

Executive communication

Cross-functional collaboration

Data-driven decisions

Ownership mindset

Education

MBA or related advanced degree

Bachelor's degree

Job description

Fidelity is seeking a Director, Digital Transformation in Durham, NC to lead high-priority initiatives at the intersection of product, strategy, operations and analytics. This role requires engagement with senior leadership, data-driven decision making, and an ownership mindset to deliver impactful results.

You will drive end-to-end transformations that reduce cost-to-serve, increase digital adoption, and enable scalable, reusable capabilities across the organization, while working in a highly