Director, Digital Transformation

Fidelity; Durham (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

Fidelity is seeking a Director, Digital Transformation in Durham, NC to lead high-priority initiatives at the intersection of product, strategy, operations and analytics. This role requires engagement with senior leadership, data-driven decision making, and an ownership mindset to deliver impactful results.

You will drive end-to-end transformations that reduce cost-to-serve, increase digital adoption, and enable scalable, reusable capabilities across the organization, while working in a highly

Qualifications

• Bachelor’s degree required; MBA or other advanced degree preferred.
• 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus.
• Proven success in leading large-scale transformation initiatives with measurable impact on cost, efficiency, or revenue.
• Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in a large matrixed organization.
• Strong executive communication and storytelling skills; comfortable presenting to senior leaders.
• Ability to craft executive-ready presentations and business cases to drive decision-making.
• Comfortable working in a fast-paced, ambiguous environment with cross-functional teams.

Responsibilities

• Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys.
• Develop and present data-driven business cases that align customer needs with enterprise value.
• Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes.
• Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale.
• Use customer insights, data, and experimentation to inform strategy and continuously improve experiences.
• Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance.
• Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations.

Skills

Consulting experience

Digital strategy

Product leadership

Analytical skills

Executive communication

Cross-functional collaboration

Data-driven decisions

Ownership mindset

Education

MBA or related advanced degree

Bachelor's degree

Job description

Product Development & Management

Director, Digital Transformation

Fidelity is transitioning to a full-time onsite working model in phases by region and role. See job description for more information.

Onsite

Location

• Durham, NC

Team

• Product Development & Management

Experience Level

Director

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Role

As a Director, you will lead high-priority digital transformation initiatives that deliver both client value and business outcomes, including reducing cost-to-serve, increasing digital adoption, and enabling scalable, reusable capabilities. You will operate at the intersection of product, strategy, operations, and analytics—bringing structured thinking, customer obsession, and execution rigor.

This is a highly visible role requiring frequent engagement with senior leadership, where you will influence decisions through clear storytelling, data-driven insights, and well-articulated business cases. Candidates must be able to leverage data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership, curiosity, and a commitment to continuous learning to deliver impactful results.

Key Responsibilities

• Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys
• Develop and present data-driven business cases that align customer needs with enterprise value
• Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes
• Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale
• Use customer insights, data, and experimentation to inform strategy and continuously improve experiences
• Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance
• Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations

What We’re Looking For

• Proven experience in management consulting, digital strategy, or product leadership roles
• Strong structured problem-solving and analytical skills with the ability to break down complex challenges
• Customer-centric mindset with a passion for improving end-to-end digital experiences
• Track record of driving large-scale transformation initiatives with measurable results
• Exceptional executive communication and storytelling skills, with comfort presenting to senior leaders
• Ability to influence without authority and lead across highly matrixed organizations
• Bias for action, ownership, and delivering outcomes in fast-paced, ambiguous environments

The Expertise and Skills You Bring

• Bachelor’s degree required; MBA or other advanced degree preferred
• 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus
• Proven success in leading large scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenue
• Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organization
• Strong track record of leading complex initiatives across functional lines with measurable business outcomes
• Ability to craft executive-ready presentations and business cases to drive decision-making
• Comfortable managing multiple priorities in a matrixed, fast-paced environment
• Past experience in identifying root causes and design practical solutions — applying a consulting mindset to frame problems, size opportunities, and mobilize execution.
• Strong communication and organizational skills; capable of influencing without authority
• Have a strong analytical background and use data to drive insights
• Comfortable using dashboards, external / internal trends, behavior signals and client metrics to derive insights and shape enterprise thinking

The Team

The Digital Strategy Transformation team is part of Fidelity’s Digital Products organization, focused on scaling client adoption and enhancing experiences across channels. The team runs enterprise-wide transformation plays that directly impact customer experience, operational efficiency, and business growth.

We partner across channels, journeys, and platforms to reduce friction, simplify servicing, and embed reusable solutions that scale across the firm. Our work connects business strategy with execution — ensuring outcomes that matter for customers, associates, and Fidelity overall.

You’ll be joining a high-performing team that values creativity, accountability, and ownership — and you’ll have the opportunity to directly influence how Fidelity evolves its transformation capability.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Benefits that balance life and work

From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Company overview

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.

Reasonable accommodations

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 3.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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