Head of Digital Platforms & User Experience

American College of Obstetricians and Gynecologists; Washington; Hybrid; USD 120.000 - 135.000; Vollzeit

Benefits dieser Stelle

Paid parental leave

PTO (Generous paid time off)

401(k) contributions

Health insurance

Dental insurance

Vision insurance

Life Insurance

Tuition reimbursement

Holiday pay

Volunteer opportunities

Zusammenfassung

American College of Obstetricians and Gynecologists in Washington, DC seeks a Director of Digital Platforms & User Experience to own the digital platform portfolio, drive UX standards, and optimize the customer and member experience across web, LMS, community, and mobile apps.

You will partner with IT, Marketing, Publishing, and Product Development to execute the digital roadmap and oversee vendor partnerships, governance, and analytics.

Qualifikationen

• Bachelor’s degree and 10+ years in digital platform management, UX or product management.
• Experience leading teams and managing vendors in a digital environment.
• Experience with enterprise platforms, Agile delivery, and digital operations.
• Nonprofit or association experience preferred but not required.

Aufgaben

• Provide strategic ownership and governance of ACOG's digital platform portfolio.
• Oversee platform stability, performance, accessibility, and release cycles.
• Lead the component library, templates, and design system standards.
• Ensure taxonomy, metadata, and tagging consistency.
• Lead technical UI/IA standards across all digital platforms.
• Partner with Brand and Content Design to align with brand and accessibility standards.
• Ensure accessibility compliance and end-user training.
• Oversee QA processes, testing cycles, and defect resolution.
• Partner with business teams to validate user needs and UX improvements.
• Implement and maintain digital governance workflows and platform decision pathways.
• Manage Agile delivery, sprint planning, backlog prioritization, and release management.
• Maintain platform documentation and operational processes.
• Align with enterprise digital policies and standards.
• Manage day-to-day vendor relationships and performance metrics.
• Drive platform strategy and roadmap; prioritize enhancements and investments.
• Identify opportunities for efficiency and scalability.
• Work with Data Team to support analytics and measurement.
• Manage personalization capabilities across platforms.

Kenntnisse

Agile methodologies

Stakeholder management

Project management

UX strategy

Communication

Ausbildung

Bachelor’s degree in digital media, information systems, human-centered design, or related field

Tools

Optimizely DXP

LMS

Mobile app platforms

Jobbeschreibung

American College of Obstetricians and Gynecologists in Washington, DC seeks a Director of Digital Platforms & User Experience to own the digital platform portfolio, drive UX standards, and optimize the customer and member experience across web, LMS, community, and mobile apps.

You will partner with IT, Marketing, Publishing, and Product Development to execute the digital roadmap and oversee vendor partnerships, governance, and analytics.