Head of Digital Channels & Platform Strategy

Citibank (Switzerland) AG; New York, Northern (NY, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citi's Digital & Client Experience (DCX) team seeks a Head of Channels & Platforms in New York to own the product strategy and delivery for Dashboards, Communications Digital Platforms, and Authentication across Citi's consumer channel experiences.

This senior leader will drive platform modernization, ensure channel availability and security, and establish metrics like Good Login Rate and Biometric Adoption while collaborating with Technology, Cyber, Fraud, Marketing, and LOB teams.

Qualifications

• 15+ years of digital product or platform experience in financial services.
• Experience managing high-traffic digital channels (web and mobile).
• Strong analytical skills and ability to balance short-term delivery with scalability.
• Excellent communication and cross-functional collaboration abilities.
• Proven people management and leadership in matrixed orgs.

Responsibilities

• Own strategy, roadmap, and delivery for core digital channel experiences.
• Lead platform modernization, debt reduction, and scalable CX data foundation.
• Drive channel availability, performance, and security with Tech and Cyber teams.
• Establish and own channel performance metrics (GLR, Biometric Adoption).
• Collaborate across Technology, Cyber, Fraud, Marketing, and LOB teams to drive platform goals.
• Influence cross-functional partners to drive platform adoption and alignment.

Skills

Digital product leadership

Platform architecture

High-traffic digital channels

Strategic thinking

Analytical problem-solving

Communication skills

Cross-functional collaboration

People management

Education

Bachelor's degree

Master's degree preferred

Job description

Citi's Digital & Client Experience (DCX) team seeks a Head of Channels & Platforms in New York to own the product strategy and delivery for Dashboards, Communications Digital Platforms, and Authentication across Citi's consumer channel experiences.

This senior leader will drive platform modernization, ensure channel availability and security, and establish metrics like Good Login Rate and Biometric Adoption while collaborating with Technology, Cyber, Fraud, Marketing, and LOB teams.